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There are four levels of Core Competencies defined. To get a good visual of what the competencies are at DOT click here: Leadership Competency Framework Table
Basic Competencies
Self-Direction
Continual Learning
Flexibility
First-Level Competencies- Supervisors
Resilience
Human Resources Management
Service Motivation
Mid-Level Competencies- Managers
Creativity & Innovation
Higher Level Competencies- Executives
Strategic Thinking
Vision
External Awareness
Political Savvy
Basic Competencies
Oral Communication
- Makes clear and convincing oral presentations to individuals or groups.
- Listens effectively and clarifies information as needed.
- Facilitates an open exchange of ideas and fosters an atmosphere of open communication.
- Effective Presentations: Planning a Presentation [GoLearn, Professional Development]
- Conducting Meetings: The Meeting Process [GoLearn, Professional Development]
- Facilitation Skills [DOT Connection]
- Interviewing Skills [DOT Connection]
- Conducting Meetings [DOT Connection]
- How To Make A Formal Presentation [DOT Connection]
- Thinking On Your Feet [DOT Connection]
Written Communications
- Expresses facts and ideas in writing in a clear, convincing, and organized manner.
- Exploring the new Basics of Business Writing [GoLearn]
- Foundations of Grammar [GoLearn]
- E-mail Etiquette: Writing Effective E-mail Messages [GoLearn]
- Writing High-impact Reports and Proposals [GoLearn] (Could be appropriate at higher levels.)
- Writing Narratives [DOT Connection]
- Resume Writing [DOT Connection]
- Basic Writing Skills [DOT Connection]
Problem Solving
- Identifies and analyzes problems.
- Distinguishes between relevant and irrelevant information to make logical decisions.
- Provides solutions to individual and organizational problems.
- Identifies and analyzes problems.
- Distinguishes between relevant and irrelevant information to make logical decisions.
- Provides solutions to individual and organizational problems.
- Creative Thinking [DOT Connection]
- Process Improvement [DOT Connection]
- Building My Own Problem Solving Model [DOT Connection]
Customer Service
- Balancing interests of a variety of clients.
- Readily readjusts priorities to respond to pressing and changing client demands.
- Anticipates and meets the need of clients.
- Achieves quality end-products.
- Is committed to continuous improvement of services.
- Advancing Your Service Expertise [GoLearn, Customer Service]
- Customer Relations [DOT Connection]
Partnering
- Develops networks and builds alliances, engages in cross-functional activities.
- Collaborates across boundaries, and finds common ground with a widening range of stake holders.
- Utilizes contacts to build and strengthen internal support bases.
- Frontline Leadership: Preparing to Lead [GoLearn, Leadership]
- Emotional Intelligence at Work [GoLearn, Communication]
- Interpersonal Communication: Effective Communication [GoLearn, Communication]
- Emotional Intelligence [DOT Connection]
- TeamBuilding [DOT Connection]
- So You Want to be a Leader [DOT Connection]
- Management Skills [DOT Connection]
- Mentoring [DOT Connection]
Interpersonal Skills
- Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations.
- Is tactful, compassionate, and sensitive, and treats others with respect.
- Frontline Leadership: Preparing to Lead [GoLearn, Leadership]
- Interpersonal Communication: Effective Communication [GoLearn, Communication]
- Emotional Intelligence at Work [GoLearn, Communication]
- Dealing with Difficult People [DOT Connection]
- Anger Management [DOT Connection]
- Learning Styles [DOT Connection]
- How To Improve My Self Esteem [DOT Connection]
- How To Test Your Assumptions [DOT Connection]
Self-Direction
- Emotional Intelligence [DOT Connection]
- Goal Setting [DOT Connection]
· Individual Development Plans [DOT Connection]
· Career Planning [DOT Connection]
- Professionnel Image [DOT Connection]
- Networking [DOT Connection]
Continual Learning
- Grasps the essence of new information.
- Masters new technical and business knowledge.
- Recognizes own strengths and weaknesses.
- Pursues self-development.
- Seeks feedback from others and opportunities to master new knowledge.
- All courses apply.
- How To Manage My Own Learning [DOT Connection]
Flexibility
- Is open to change and new information.
- Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
- Adjusts rapidly to new situations warranting attention and resolution.
- Change Management: Adapting to Change [GoLearn, Management]
- Leading through Change [GoLearn, Leadership]
- “So You Want to be a Leader” DOT Connection]
- “Building Competencies As A Manager” [DOT Connection]
- Understanding The Difference Between Transition and Change [DOT Connection]
Decisiveness
- Exercises good judgment by making sound and well-informed decisions.
- Perceives the impact and implications of decisions.
- Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences.
- Is proactive and achievement oriented.
- Decision Making & Problem Solving: Decision Making Fundamentals [GoLearn, Personal Development]
- How Decisions Can Be Made [DOT Connection]
Technical Credibility
- Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise.
- Is able to make sound hiring and capital resource decisions and to address training and development needs.
- Understands linkages between administrative competencies and mission needs.
- See DOT Learning Centers for sources of technical training.
Integrity/Honesty
- Instills mutual trust and confidence.
- Creates a culture that fosters high standards of ethics.
- Behaves in a fair and ethical manner toward others.
- Government Ethics [GoLearn, Legislatively Mandated]
- Sexual Harassment: What Employees Managers Should Know [GoLearn, Legislative Mandated]
- Emotional Intelligence at Work [GoLearn, Communication]
- Frontline Leadership: Preparing to Lead [GoLearn, Leadership]
- So You Want to be a Leader [DOT Connection]
- Performance Coaching [DOT Connection]
- Using “The Integrity Moment” for Personal Growth [DOT Connection]
- Demonstrates a sense of corporate responsibility and commitment to public service.
First-Level Competencies- Supervisors
Includes all of the Basic Competencies plus:
Leveraging Diversity
- Recruits, develops, and retains a diverse high quality workforce in an equitable manner.
- Leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound business results.
- Respects, understands, values, and seeks out individual differences to achieve the vision and mission of the organization.
- Develops and uses measures and rewards to hold self and others accountable for achieving results that embody the principles of diversity.
- Management Skills for the Diverse Workforce [GoLearn, Legislatively Mandated]
- Diversity [DOT Connection]
Resilience
- Deals effectively with pressure.
- Maintains focus and intensity and remains optimistic and persistent, even under adversity.
- Recovers quickly from setbacks.
- Effectively balances personal life and work.
- Emotional Intelligence at Work [GoLearn, Communication]
- Coping with Stress [GoLearn, Personal Development]
- Stress Management [DOT Connection]
- Steward Leadership [DOT Connection]
Conflict Management
- Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations.
- Manages and resolves conflicts and disagreements in a positive and constructive manner to minimize negative impact.
- Conquering Conflict through Communication [GoLearn, Communication]
- Conflict Resolution [DOT Connection]
- Dealing with Difficult People [DOT Connection]
- Understanding Your Conflict Style [DOT Connection]
Team Building
- Inspires, motivates, and guides others toward goal accomplishments.
- Consistently develops and sustains cooperative working relationships.
- Encourages and facilitates cooperation within the organization and with customer groups.
- Fosters commitment, team spirit, pride, and trust.
- Develops leadership in others through coaching mentoring rewarding, and guiding employees.
- Cross-Functional Teams [DOT Connection]
- Advance Team Building Skills [DOT Connection]
- Dealing with Conflict in Teams [DOT Connection]
- Leadership Skills for the New Team Leader [Dot Connection]
- Team Building [DOT Connection]
Influencing/Negotiating
- Persuades others.
- Builds consensus through give and take.
- Gains cooperation from others to obtain information and accomplish goals.
- Facilitates “win-win” situations.
- Negotiating: The Negotiation Process [GoLearn, Management]
- Facilitation Skills
- Being An Active Listener [DOT Connection]
- Using “Process Consulting” Techniques [DOT Connection]
Human Resources Management
- Assesses current and future staffing needs based on organizational goals and budget realities.
- Using merit principles ensures staff are appropriately selected, developed, utilized, appraised, and rewarded.
- Takes corrective action.
- Interview Techniques [DOT Connection]
- Using Consulting Skills For HR Professionals [DOT Connection]
Service Motivation
- Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.
- Enables others to acquire the tools and support they need to perform well.
- Shows a commitment to public service.
- Influences others toward a spirit of service and meaningful contributions to mission accomplishment.
- Excellence in Service: Fundamentals for Managers [GoLearn, Management]
- Management Skills [DOT Connection]
- Building The Service Organization [DOT Connection]
- Customer Service and Quality Control [DOT Connection]
Accountability
- Assures that effective controls are developed and maintained to ensure the integrity of the organization.
- Holds self and others accountable for rules and responsibilities.
- Can be relied upon to ensure that projects within areas of specific responsibility are completed in a timely manner and within budget.
- Monitors and evaluates plans.
- Focuses on results and measuring attainment of outcomes.
- Project Management: The Fundamentals [GoLearn, Project Management]
- Project Management [DOT Connection]
- Time Management [DOT Connection]
- Goal Setting [DOT Connection]
- Program Management [DOT Connection]
- Use of Learning Histories to Build Organizational Continuity [DOT Connection]
- Fundamentals of Knowledge Management [DOT Connection]
Mid-Level Competencies- Managers
Includes all Basic Competencies and First Level Competencies plus:
Creativity & Innovation
- Develops new insights into situations and applies innovative solutions to make organizational improvements.
- Creates a work environment that encourages creative thinking and innovation.
- Designs and implements new or cutting-edge programs/processes.
- Creative Problem Solving [DOT Connection]
- Building The Learning Organization [DOT Connection]
- Learning Styles [DOT Connection]
- Innovation Management Architecture [DOT Connection]
- Executive Coaching [DOT Connection]
Financial Management
- Demonstrates broad understanding of principles of financial management and marketing expertise necessary to ensure appropriate funding levels.
- Prepares, justifies, and/or administers the budget for the program area.
- Uses cost-benefit thinking to set priorities.
- Monitors expenditures in support of programs and policies.
- Identifies cost-effective approaches.
- Manages procurement and contracting.
- Technology Management
- Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
- Develops strategies using new technology to enhance decision making. Understands the impact of technological changes on the organization.
Entrepreneurship
- Identifies opportunities to develop and market new products and services within or outside of the organization.
- Is willing to take risks.
- Initiates actions that involve a deliberate risk to achieve a recognized benefit or advantage.
- Innovation in Program Design [DOT Connection]
- Strategic Planning [DOT Connection]
- Leadership Skills For The 21st Century [DOT Connection]
- Building a Learning Organization [DOT Connection]
- Using Emotional Intelligence To Lead Others [DOT Connection]
Higher Level Competencies- Executives
Includes Basic, First Level, and Mid-Level Competencies plus:
Strategic Thinking
- Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy.
- Examines policy issues and strategic planning with a long-term perspective.
- Determines objectives and sets priorities.
- Anticipates potential threats or opportunities.
- Executive Coaching
- Storytelling
- Planning for Strategic Planning [DOT Connection]
Vision
- Takes a long-term view and acts as a catalyst for organizational change.
- Builds a shared vision with others.
- Influences others to translate vision into action.
- Storytelling [DOT Connection]
- Executive Coaching [DOT Connection]
- Building The Learning Organization [DOT Connection]
External Awareness
- Identifies and keeps up to date on key national and international policies and economic, political, and social trends that affect the organization.
- Understands near-term and long-range plans and determines how best to be positioned to achieve a competitive business advantage in a global economy.
- Executive Coaching
- Systems Theory
Political Savvy
- Identifies the internal and external politics that impact the work of the organization.
- Approaches each problem situation with a clear perception of organizational and political reality.
- Recognizes the impact of alternative courses of action.
- Executive Coaching
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