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NCS Leadership - Biographies

NCS Manager - Robert D. Jamison
NCS Deputy Manager - Gregory T. Garcia

NCS Director and Deputy Manager - James J. Madon
NCS Chief of Staff and Acting Chief, Technology and Programs Branch– Allen F. Woodhouse
NCS Branch Chief, Critical Infrastructure Protection Branch - Jeff Glick
NCS Branch Chief, Plans and Resources Branch - James G. Bittner, Jr.
NCS Branch Chief, Customer Service Branch - Lawrence C. Hale




Robert D. Jamison NCS Manager - Robert D. Jamison

Robert D. Jamison was named by the Secretary of the Department of Homeland Security as the Acting Under Secretary for the National Protection and Programs Directorate in May of 2007. In that position he plays a leading role in the Department’s integrated efforts to analyze, manage, and reduce risk.

Jamison furthered the Department’s risk-reduction mission in his previous position as the Deputy Administrator for the Transportation Security Administration. As TSA’s chief operating officer, he was responsible for all functional aspects of the agency charged with securing the nation's transportation systems.

Before joining DHS, Jamison served for over three years as the Deputy Administrator of the Federal Transit Administration at the U.S. Department of Transportation. There, he was responsible for the operations and oversight of the $8 billion federal transit capital assistance programs, in addition to spearheading the agency’s transit security program and its $4.5 billion Lower Manhattan transportation recovery operation, established in the wake of the terrorist attacks of September 11.

In January of 2005, Jamison was designated by President Bush to serve as the Acting Administrator of the Federal Railroad Administration, where he managed the agency’s response to several high profile rail accidents and directed the development and implementation of a data-driven rail safety action plan designed to significantly improve the safety of the Nation’s rail system.

Prior to his service in the federal government, Jamison was the Senior Operations Officer for the American Red Cross, the largest humanitarian aid organization in the country. He also spent 12 years in management, both domestically and abroad, with United Parcel Service.

Jamison is a 1987 magna cum laude graduate of the University of Memphis, with a B.S. degree in electrical engineering. In 2003, he was awarded the Secretary of Transportation’s 9/11 Medal, and in 2004, he received the U.S. Department of Transportation’s War on Terrorism Medal.



Gregory T. GarciaNCS Deputy Manager - Gregory T. Garcia

Gregory T. (Greg) Garcia was appointed by Secretary Michael Chertoff on September 18, 2006, to be America’s first Assistant Secretary for Cyber Security and Communications (CS&C) for the Department of Homeland Security, within the Preparedness Directorate (now the National Protection and Programs Directorate). Mr. Garcia leads the strategic direction of CS&C and oversees the National Cyber Security Division, the Office of Emergency Communications and the National Communications System.

Prior to joining the Department, Mr. Garcia served as Vice President for Information Security Programs and Policy with the Information Technology Association of America (ITAA). In this capacity, he managed all programmatic and public policy aspects of information security, with a view to strengthening our national cyber readiness among the user and vendor communities. Additionally, he worked with the Department of Homeland Security to co-found the National Cyber Security Partnership.

Before joining ITAA in April 2003, Mr. Garcia served on the staff of the House Science Committee where he was responsible for industry outreach and legislative issues related to information technology and cyber security. In particular, Mr. Garcia played an active role under the leadership of Chairman Sherwood Boehlert (R-NY) in the drafting and shepherding of the Cyber Security R&D Act of 2002.

Prior to his experience on Capital Hill, Mr. Garcia worked for several organizations on policy issues. He served as Director of 3Com Corporation’s Government Relations Office in Washington, DC where he was responsible for all aspects of the company’s strategic public policy formulation and advocacy. He also served as Coalition Manager for Americans for Computer Privacy, a high profile grassroots policy advocacy campaign dedicated to overturning U.S. export and domestic use regulation of encryption technology. This effort was successful after just one year of intense lobbying and high-end media strategies.

Mr. Garcia lobbied international trade policy for the American Electronics Association, including export controls, customs, European and multilateral trade negotiations. He also worked for Newmyer Associates, Inc. a public policy consulting firm where he reported and consulted on international trade policy for Fortune 500 clients.

Mr. Garcia is a graduate of San Jose State University in California.


James J. MadonNCS Director and Deputy Manager - James J. Madon

James J. Madon is the Director and Deputy Manager of the National Communications System in the Department of Homeland Security. He is responsible for the day-to-day policy, technical, and programmatic oversight in coordination of all Federal government-wide activities in national security and emergency preparedness communications. He became the NCS Director and Deputy Manager on April 28, 2008.

Mr. Madon’s experience includes development of force control applications and base level data processing for the Air Force Strategic Air Command. While at Bell Laboratories, he focused on telecommunications development, system engineering and governmental projects.

Mr. Madon received his first patent while at Bell Laboratories. He served as an Engineering Manager at Motorola, working a wide variety of areas ranging from wireless data, analog and digital trunking, cellular [time division multiple access (TDMA) and code division multiple access(CDMA)], and in wireless research on cognitive radio topics. He received his second patent for a self synchronizing wireless pilot-less protocol while at Motorola. He was a Director of Call Center Technology at Ameritech, and a product manager at Alcatel-Lucent for 3rd Generation wireless products. He received his third patent for a method and apparatus for detecting the reduction in capacity for CDMA cellular systems while at Lucent.

Madon was recalled to active duty in response to the September 11 events and retired from the U.S. Air Force Reserves with over 30 years commission service. From March 2005 through April 2008, he served as the Program Executive for Regulatory and Domestic Affairs with the National Aeronautics and Space Administration (NASA) Headquarters in Washington.

Mr. Madon was born in a suburb of Chicago, entering the U.S. Air Force in 1973 after receiving his commission through the Reserve Officers Training. He has a Bachelor of Science in Mathematics from Bradley University, Peoria, Ill., a Master of Arts from Central Michigan University, Mt. Pleasant, Mich., and a Masters of Business Administration from the University of Chicago, Chicago, Ill.



Allen F. WoodhouseNCS Chief of Staff - Allen F. Woodhouse

Allen F. Woodhouse became the Chief of Staff, National Communications System (NCS) on October 1, 2007 and added duties as Acting Chief for Technology and Programs on November 2, 2007. He plays a critical role in assisting the NCS Director to develop and implement policies and procedures designed to secure and enhance the resiliency and restorability of the Nation’s critical communication infrastructures, networks, and systems against all hazards and threats.

Prior to joining the NCS, Mr. Woodhouse worked for the Department of the Army as a Senior Systems Analyst in the office of the Chief Information Officer/G6, where he was responsible for Information Portfolio Management for the Enterprise Information Environment Mission Area (EIEMA). In that position he was responsible for identifying redundant and stove-piped Information Systems, and making recommendations for their elimination where appropriate. Additionally, he provided guidance, oversight, and direction to four EIEMA Domain Managers to ensure the accuracy and effectiveness of their efforts to register all IT investments in the Army Portfolio Management Solution system, and determine redundant capabilities.

From September 1979 until December 2006, Mr. Woodhouse served as a career military officer in the Army’s Signal Corps, retiring as a Colonel in December 2006. During that time he served in a variety of communications command and staff positions in the U.S., Germany and the Middle East. As a commander he provided tactical and strategic communications for combat operations in Bosnia, Kosovo and the Gulf War. His last command was of the Brigade that was responsible for training all Army Signal Corps enlisted personnel including public affairs, journalists and combat camera specialists.

He also gained national security and emergency preparedness experience while serving in the Army. He served as the Deputy Defense Coordinating Officer (DCO) for Pennsylvania from 1992 to 1994. While there he wrote the DCO plan to support Pennsylvania’s Emergency Management Agency (PEMA), and coordinated military and PEMA training exercises. In 1994, Mr. Woodhouse was assigned to the NCS as the Individual Mobilization Augmentee (IMA) Program Manager where he was responsible for the supervision, training, activation and deployment of 49 reserve officers who were geographically dispersed throughout the United States. From June 1996 until June 1997 he served as the Executive Officer of the NCS, responsible for implementing policy guidance of the Deputy Manager, NCS in direct support of national security and emergency preparedness communications for the government.

Mr. Woodhouse holds a B.A. degree in History from Norfolk State University; a Masters degree in Public Administration from Shippensburg University, and a Masters degree in National Security and Strategic Studies from the U.S. Army War College.


Jeff GlickNCS Branch Chief, Critical Infrastructure Protection Branch - Jeff Glick

Jeffrey Glick is the Chief of the Critical Infrastructure Protection Branch in the National Communications System within the Department of Homeland Security managing operations for the NCS. Specifically, he oversees the National Communications Center; the Operations Analysis Branch providing telecommunications analysis and assessment; the Planning, Training and Exercise Branch including coordination of telecommunications for the National Response Plan; and the Office of Priority Services overseeing deployment and operation of priority landline and wireless telecommunications programs for use in disaster and emergency situations by Federal, state, local government entities and by the private sector.

Before coming to the NCS, Mr. Glick worked at the Federal Emergency Management Agency (FEMA), Department of Homeland Security where he was Chief of the Policy and Plans Section in the Response and Recovery Directorate. He was responsible for revisions to the Federal Response Plan and for coordination between FEMA and the emergency response plans and operations maintained by other Federal departments and agencies. Prior to this assignment, Mr. Glick was Chief of the Assessment Branch, Preparedness, Training and Exercise Directorate. He supervised design, development and maintenance of a comprehensive emergency management assessment program in close coordination with Federal, state and local governments. He also directed the development and implementation of a comprehensive set of standards for all-hazard emergency preparedness, response and recovery. During his time at FEMA, Mr. Glick served on numerous emergency teams and as the Emergency Support Team Director for a number of nationally declared disasters.

Mr. Glick is a PhD student in Crisis, Emergency and Risk Management, Department of Engineering and Systems Management, George Washington University. He has received an MA in National Resource Strategy from the National Defense University and an MA in Social Service Administration from the University of Chicago.



James G. Bittner, JrNCS Branch Chief, Plans and Resources Branch - James G. Bittner, Jr.

Mr. James G. Bittner, Jr. is the Chief, Plans and Resources Branch for the National Communications System. He joined the National Communications System in 1993 as Chief, Financial Management Office (FMO), an office within the Plans and Resources Division. The NCS FMO is responsible for planning, programming and budgeting activities for the Office of the Manager, NCS. Activities include identifying resources required to accomplish the OMNCS mission and creating and coordinating documentation through the appropriate channels and ultimately to Congress for appropriation of funds.

Mr. Bittner was born and reared in Pittsburgh, Pennsylvania. He served in the U.S. Army at Fort Gordon, Georgia; Nha Trang and Saigon, Vietnam; and Fort Belvoir, Virginia, as a supervisory communications center specialist from 1965 to 1968, after which he attended George Mason University in Fairfax, Virginia. He received a Bachelor of Arts degree in Business Administration in June 1972, and a Masters of Business Administration degree, also from George Mason University, in June 1976, with a concentration in accounting and financial management.

Mr. Bittner joined the Defense Communications Agency in the Resource Management Office, National Military Command System Support Center (NMCSSC) in June 1972. His career in the agency followed a path of increasing responsibility and expertise. He worked in the Plans Division, Command and Control Technical Center, translating Office of Joint Chiefs of Staff and Office of the Secretary of Defense requirements and estimating costs required into plans for fulfilling the requirements. Next, he served as Contracting Officer’s Representative on the TRW general support contract, monitoring contractor performance to ensure fulfillment of agency mission needs.

Mr. Bittner then served as Program Element Monitor for Program Element. 32017K -- Worldwide Military Command and Control System (WWMCCS ADP). He moved to the WWMCCS System Engineering Organization (WSEO) as Chief, Programs Division to oversee planning, programming and budgeting for the WSEO budget. After consolidation of the financial management functions of the Defense Information Systems Agency (DISA), Mr. Bittner was moved to the Defense Communications Systems Organization Financial Management Organization (FMO).

After several years in that position, Mr. Bittner moved into the position as Accounting and Finance Officer at DISA, controlling day to day accounting of all DISA financial resources, and paying over $1.5 million of DISA accounts payable daily. In April 1983, Mr. Bittner moved into the NCS.

After consolidation of the NCS into the Department of Homeland Security in February 2003, Mr. Bittner was temporarily detailed into the Business Office, Information Analysis and Infrastructure Protection Directorate (IAIP), Department of Homeland Security. He returned to the NCS in July 2004.


Lawrence C. HaleNCS Acting Director and Chief, Customer Service Branch - Lawrence C. Hale

Lawrence C. Hale is Chief, Customer Service Branch at the National Communications System, Department of Homeland Security (DHS). He joined the NCS having spent over two years as Chief Information Security Officer of Affiliated Computer Services, a Fortune 500 Information Technology company. Previously, as Director of the Federal Computer Incident Response Center, he led the transition of that organization into DHS, and served as deputy director of the National Cyber Security Division's Computer Emergency Readiness Team (US-CERT).

Hale was one of Federal Computer Week's 2003 Federal 100 Award winners, recognized for his contribution as an information technology leader.

Previously, while in the US Navy, he served as an information assurance action officer focusing on secure interoperability issues in the Joint Staff’s Command, Control, Communications and Computer Systems Directorate (J-6). While at the Pentagon, he was a member of the Joint Staff Information Operations Response Cell during a number of cyber events and exercises which helped shape the U.S. government's computer security policy.

In January 1999, he became the first military officer assigned to the National Infrastructure Protection Center (NIPC). While at the NIPC, he worked to improve the process of issuing warnings about cyber-related events and served on the Year 2000 (Y2K) task force in the Federal Bureau of Investigation.

Hale retired from the U.S. Navy as a Commander in May 2001. He has a master's degree in National Security and Strategic Studies from the Naval War College, and a master's in Aeronautical Science from Embry-Riddle Aeronautical University.



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