Government Customer Support Community of Practice

Government Customer Support
Community of Practice

WHO ARE WE?

Tens of thousands of front line personnel, supervisors, managers, directors, and others who staff and administer internal help desks, public call centers, multichannel customer contact portals, and other customer touch points at all levels of Government.

WHAT IS OUR MISSION?

Learning from private sector leaders in the global customer support industry
Promoting excellence in supporting Government’s internal and external customers
Fostering exchange of effective practices at the front lines of Government
Facilitating awareness of evolving trends in quality customer support

SUBSCRIBE TO OUR ELETTER

The Cgov eNews monthly eletter is available free to everyone in our community of practice as well as all others who are interested in our community. It is distributednear the first of each month. You can subscribe by clicking above.

Current Online Issue

Missed or lost an issue? Go to the ELetter Archives Page.

OUR ANNUAL GATHERING

We convene annually to learn from customer support industry leaders and each other the best ways to support the Government’s internal and external customers at the front lines. Dates and locations are announced in our eletter.

http://www.hthts.com/gcs.htm

OUR ANNUAL AWARDS

Each year we recognize the organizations among us which excel in teamwork, technical excellence, customer focus, and overall excellence with the Government Customer Support Excellence Awards. Nomination calls are opened each fall in our eletter.

Nomination Guidelines
Winning Practices

USEFUL WEB LINKS

Citizen Service Levels		http://www.usaservices.gov/pdfs/performreport.pdf/
E911 Institute		http://www.e911institute.org
Federal Consulting Group		http://www.fcg.gov
Telework Coalition		http://www.telcoa.org
VOIP Institute		http://www.voip-info.org/wiki/view/VoIP+Institute
Web Accessibility		http://www.w3.org/WAI
Web Manager University		http://www.firstgov.gov/webcontent/resources/training/university.shtml
Web Usability		http://www.usability.gov

Questions?

Please direct questions regarding this community or this website, as well as conference speaker proposals, and eletter news items to Daryl.L.Covey@noaa.gov

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Page last modified: 23 July 2008
Page Author: Gregory Matthews, MSgt, USAF