Informing Consumers About Health Care Quality: New Directions for Research and Action

Held December 11-12, 2000, this conference was designed to be a forum for a focused discussion involving key leaders in the field about the recommendations presented in the Research and Action Agenda of the Work Group for Consumer Health Information.

The overall goal of the conference was to identify specific strategies for implementing research and action priorities as they relate to four major consumer sectors.

Sponsors were the Agency for Healthcare Research and Quality (AHRQ), California HealthCare Foundation, Centers for Disease Control and Prevention (CDC), Health Care Financing Administration, and Office of Personnel Management.

Contents

Introduction
Background
Summary of Key Implications for the Research and Action Agenda
   Implications for Task 1. Educating and Motivating Consumers to Use Quality
   Information
   Implications for Task 2. Improving the Supply and Delivery of Consumer-
   Oriented Quality Information
   Implications for Task 3. Developing Consumer-Oriented Quality Measures
   Implications for Task 4. Identifying Market Characteristics and Purchasing
   Strategies That Support Consumer Use of Quality Information
   Implications for Task 5. Evaluating the Utility and Impact of Consumer Information
   Efforts
Setting the Context: Current Consumer Attitudes Concerning Information on Quality
   The KFF/AHRQ National Survey: What We Know About Health Care
   Consumers
   Implications of the Survey: Panel Responses to the Results
   General Discussion About the Survey Results
Creating the Right Environment for Consumers to Use Information on Quality
   Section 1. How Social Marketing Can Help Create an Educated, Motivated
   Consumer
   Section 2. Creating a Market for Health Care Quality by Informing Consumers
   About Medical Errors and Patient Safety
   Section 3. The Future Environment for Consumer Information on Quality
Implementing the Research and Action Agenda for Specific Populations
   Segment 1. Consumers Employed in the Public and Private Sector
   Segment 2. Older Consumers
   Segment 3. Consumers with Special Health Care Needs
   Segment 4. Consumers with Special Communication Needs
   General Discussion and Summary from the Four Segments
The California Experience: Implementing the Research and Action Agenda in Practice
   Background: The California Environment
   How CHCF Operates in This Environment
   Questions for the Future
Appendixes
   Informing Consumers About Health Care Quality: A Proposed Agenda for Research
   and Action
   Informing Employed Consumers About Health Care Quality: Issues in Implementing
   the Research and Action Agenda
   Informing Older Consumers About Health Care Quality: Issues in Implementing
   the Research and Action Agenda
   Informing Consumers About Health Care Quality: Implementing the Research and
   Action Agenda for Consumers with Special Health Care Needs
   Informing Consumers About Health Care Quality: Implementing the Research and
   Action Agenda for Consumers with Special Communication

AHRQ Publication No. 02-0014
Current as of September 2002

Internet Citation:

Informing Consumers About Health Care Quality: New Directions for Research and Action. Summary of a conference held December 11-12, 2000, in Bethesda, MD. AHRQ Publication No. 02-0014, September 2002. http://www.quic.gov/consumer/conference/summary/

Return to Informing Consumers About Health Care Quality
QuIC Home Page
Department of Health and Human Services