The USAccess program provides Federal agencies a turn-key service to issue and manage the full life-cycle of PIV credentials. Customer needs and market forces have broadened and matured since program inception. To respond to these forces, the HSPD-12 MSO has evaluated its service delivery model leading to a refreshed Sourcing Strategy.
Frequently Asked Questions
- I am a Role Holder (e.g. Sponsor, Role Administrator, Registrar, etc) and need assistance regarding the USAccess system.
- Can I have the PIV Credential shipped to a different location than where I enrolled?
- I am trying to create a new account for the GSA Online Scheduling System, but upon submitting the form the error "The username is in use by another user. Please select a different username." appears. What do I do?
- I enrolled (photo and fingerprints) several weeks/months ago; when will my credential be ready? Where do I pick up my PIV Credential?
- I lost my username and/or password to make an appointment in the GSA Online Scheduling system, what do I do?
