GSAXcess® Browser Troubleshooting Guide
General Browser FAQ
  1. Why doesn't the GSAXcess® login screen open when I click on the GSAXcess® login hyperlink?
  2. Which browsers does GSAXcess® support?
  3. How do I identify which browser and browser version I am using?
  4. For Microsoft Internet Explorer Browser Frequently Asked Questions, click here.
  5. For Netscape Navigator Browser Frequently Asked Questions, click here.
  6. To Download Microsoft Explorer Browser, click here.
  7. To Download Netscape Browser, click here.
  1. Why doesn't the GSAXcess® login screen open when I click on the GSAXcess® login hyperlink? This may be a browser memory problem. If your browser's cache memory and history files are not cleared, it can prevent the GSAXcess® login screen from opening and can also generate problems and error messages.
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  1. Which browsers does GSAXcess® support?
    This Web site supports Netscape Version 4.79 or higher and Microsoft Internet Explorer 5.5 or higher. Using other browsers or an older version of Netscape or Internet Explorer may prevent web pages from functioning or being displayed properly.
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  1. How do I identify which browser and browser version number I am using?
    2.

    Step 1. On the Help menu, click on Help About Communicator or Help About Internet Explorer...

    Step 2. A separate window will display your browser type and browser version.
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Last modified 10/17/03