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Some ALEXsys' users are not able to access ALEXsys after signing in. If this happens to you, try clearing your browser’s cache and/or cookies and then re-sign in.
Other things you can try:
- Menu bar, go to Tools --> Pop-up Blocker --> Turn off Pop-up Blocker or add Web site to Pop-up blocker Exceptions in Tools --> Internet Options --> Privacy Tab --> Pop-up Blocker Settings button.
- When on ALEXsys home page: Go To Menu Bar --> Tools Internet Options --> Security Tab -->Click on “Trusted Sites” in the Select a zone to view or change security settings box --> Click on Sites button--> ALEXsys’ url should be in the “Add this website to the zone” text box --> Click on “Add” button.
- Also try: Add ALEXsys as a TrustedSite: Go to Menu Bar -->Tools --> Internet Options --> Advanced Tab -->Click on Reset at bottom of page --> Leave personal settings unchecked --> Click on Reset --> Click on Close and restart computer. Once computer comes back up --> Go to ALEXsys Home page--> Go To Menu Bar --> Tools --> Internet Options --> Security Tab --> Click on “Trusted Sites” in the Select a zone to view or change security settings box --> Click on Sites button --> ALEXsys’ url should be in the “Add this website to the zone” text box--> Click on “Add” button --> Return to Home page and login.
4. It could also be the compatibly settings. To change this, go to Tools --> Compatibility View --> Add.
5. If you have signed in but remain on the ALEXsys Sign In page, you probably are not really signed in. Try this:
Click on [ Logout ] and then ALEXsys Home to return to the sign in page.
Sign back in. You should now be on the Welcome to ALEXsys page.
If still on Home page, click on [ Logout ] again and then ALEXsys Home. This time click on [Forgot Password]. Enter your username and press Submit. The sign in page will display your password hint. Try signing in again.
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