Kentucky: COT Web Based Survey Services

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Contact Information

JoAnn Smith
COT/OAD
Div. of Support Services
Testing Services Branch
100 Fair Oaks Lane
Frankfort KY 40601
(502) 564-6249

Email: JoAnn.Smith@ky.gov

COT Web Based Survey Services

Introduction

The Office of Application Development, Division of Support Services offers an On-Line Survey Solution (Survey Monkey) for use by Commonwealth agencies. This service is offered at the current hourly rate for staff time spent in creation and administration of the survey. This service includes the use of SSL for secure transmission of data.

Surveys are important feedback mechanisms in both public and private sector enterprises. Both have customers and constituents that are served by the enterprise, and both have managers and staff who want to know how well they are doing their jobs.

Merchants in their shops, talking individually with customers, conducted the earliest "surveys". Over the years, this one-on-one activity was replaced with mail-back postcards, touch-tone dial surveys, and surveys delivered by postal/messenger mail.

As documented in a Web-based survey taken in October 2003, there is widespread proliferation of desktop computers in the Executive Branch of Kentucky State Government: 34,000 desktop computers and 5,600 laptop computers. We may now assume that almost 100% of all Executive Branch "knowledge workers" are assigned a networked desktop or laptop computer. When this proliferation of technology is combined with the ubiquitous presence of the Internet and the supporting Web browsers (standard on all Kentucky State Government computers), a survey delivery environment emerges that is far more efficient and user-friendly than the mail and telephone environments: Web-based surveys.

Would you like our help?

If you are interested in COT helping you design and implement a Web-based survey after you've reviewed the material on this web site, we'd be happy to discuss scheduling and costs with you. Most surveys can be done in just a few staff-hours by our experienced technicians.

For more information, contact Jo Ann Smith, 502-564-6249.

To request this service, please attach a COT Form F001, Customer Request for Professional Services, (Instructions) and Email to the Commonwealth Service Desk.

Reviewed: 05/27/2008