Requesting MTE from a Postal Plant?

Mailers can request MTE from their local Postal Plant by logging into MTEOR through the Business Customer Gateway. Detailed step-by-step instructions can be found in the Request Guides.

Local Mailers can also create standing requests in MTEOR. Review the updated Request Manual to get more information on this new functionality.

Note: You MUST print the request details page for your request in MTEOR to pick up your requested MTE from the Postal Plant.

MTEOR does not impact existing transportation agreements. If you already have plant load agreements with your local P&DC, you may still request your MTE be delivered from Postal Plants through MTEOR

 

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Ordering MTE from an MTESC?

For MTESC Mailers, please see Order Guides for ordering instructions. MTESC Mailers are encouraged to order MTE directly from an MTESC, but can also request MTE from a Postal Plant if they are willing to pick up the MTE themselves and the MTESC cannot fulfill their demand.

Mailers can find out how to return damaged or unwanted MTE by contacting the MTEOR Help Desk at 1-866-330-3404 or mteor@usps.gov.

Updated MTEOR User Agreement – BSA Agreement

Conversion Graphic for Ordering MTE Sleeves and Trays
This illustrated guide is a tool to assist mailers and Postal Service employees in ordering the correct ratio of Mail Transport Equipment (MTE). Postal and business customers are reminded to always order trays & sleeves in like quantities (pieces not pallets) per the following formula:

• 1 pallet of MM & Half tray sleeves = 3 pallets of MM & Half trays
• 1 pallet of EMM sleeves = 5 pallets of EMM trays
• 1 pallet of Flat Tub lids = 14 pallets of Flat Tubs

Those ordering MTE are also reminded to continue to place equipment orders just-in-time based on production; and to please contact your BSN to return MTE that is in excess to your needs.

Requesting MTE from a Plant Guides

• Request Manual
• MTE Request Details Overview
• Place Request Instructions
• Place Request Training Video
• Withdraw Request
• Replicate Request
• Create Standing Request Template
• Modify Standing Request Template
• Deactivate Standing Request Template
• View Report Suite for Mailers
• Create Tray Label Holder Request

Frequently Asked Questions

• General Information
• Standing Requests
• Requesting from a Plant

Ordering MTE from an MTESC Guides

• MTEOR Order Manual
• Order Details Overview
• Place Order Instructions
• Replicate Order
• Withdraw Order
• Backorder Process
• New MTE Order Schedule
• Order Tray Label Holders
• View Report Suite for Mailers
• Modify Order

Frequently Asked Questions

• General Information
• Equipment and Ordering