Results Washington and its partners have demonstrated improvements in high school graduation rates, air quality, child vaccinations, youth smoking, worker safety, teen pregnancy rates, speed-related traffic deaths, and recidivism among juvenile offenders.
Throughout my visit, I was impressed by the efforts to improve the quality as well as efficiency of delivery of government services… I do believe we can transform the way public agencies perform and deliver products and services to citizens, and I believe Washington is at the forefront in making that happen in the United States.
Thanks to strong leadership support and an effective system to partner with private sector firms, Washington State is proving how successful lean production principles can be in a government setting.
Results Washington aims to keep everyone in state government looking at their work in terms of getting better results for the customer. And everything they do demonstrates respect for the people who do the real work of government. It’s a systemic approach to improve the quality of life for all Washingtonians.
John Bernard, author of "Government That Works: The Results Revolution in the States
These are impressive successes. And what is particularly good about them is that many of these outcomes deliver value directly to our citizens. The results are a compelling demonstration of the value of efficient, effective and inspirational governance.