CSC CUSTOMER SATISFACTION SURVEY

The Department of the Interior's Customer Support Center (CSC) would like to hear from its customers about the recent help desk services we provided to you!

Your feedback is important to us and will help us to better serve you. The following survey should take no longer than 5 minutes to complete. Thank you in advance for your participation.

Instructions:

Think about the recent customer service that you received from the CSC’s customer service representative(s). Using a scale from "1" to "10", where "1" means "Very Unsatisfied" and "10" means "Very Satisfied", please select the appropriate number that corresponds to your evaluation.

How; would you agree/disagree with the following statements?

* 1.; I believe the customer service representative who answered my initial phone call/email request understood my business issue.
	Strongly Disagree									Strongly Agree

N/A	1	2	3	4	5	6	7	8	9	10

* 2.; I believe the customer service representative who resolved my request understood my business issue.
	Strongly Disagree									Strongly Agree

N/A	1	2	3	4	5	6	7	8	9	10

* 3.; I believe the level of professionalism I received from the customer service representative regarding my business issue was good.
	Strongly Disagree									Strongly Agree

N/A	1	2	3	4	5	6	7	8	9	10

* 4.; I believe the information the customer service representative provided me was accurate.
	Strongly Disagree									Strongly Agree

N/A	1	2	3	4	5	6	7	8	9	10

* 5.; I believe the response time to resolve my business issue was acceptable.
	Strongly Disagree									Strongly Agree

N/A	1	2	3	4	5	6	7	8	9	10

* 6.; I believe the communication that I received regarding the resolution of my request met my expectations.
	Strongly Disagree									Strongly Agree

N/A	1	2	3	4	5	6	7	8	9	10

Overall; Satisfaction

* 7.; I was overall satisfied with the service(s) I received on this specific transaction.
	Strongly Disagree									Strongly Agree

	1	2	3	4	5	6	7	8	9	10

Additional; Questions:

1.; My issue/concern was resolved by the first customer service representative that assisted me.

Yes

2.; How would you rate your ease in contacting the Customer Support Center for this transaction?
	Strongly Disagree									Strongly Agree

	1	2	3	4	5	6	7	8	9	10

What; method did you use to contact the CSC?

3.; Do you have any additional comments regarding the ease in contacting the CSC?

4.; In order for you to serve me better, I would like you to improve the following:

1000 Character Limit

** Please; be aware of possible PII within your comment and remove prior to submission.

* 5.; I would like someone to contact me.

Yes

* Questions; marked with * are mandatory.