The Boards required a primarily off-the-shelf product that a) required little or no custom code development, b) met as many technical specifications as possible, and c) was highly configurable locally. In addition, the Boards sought a product with the following characteristics:

Configurable. The department controls the workflow procedures. Managers have the freedom to define folders, files, and screens, and there is no limit to the types of data the agency can collect.
Adaptable. Create new types of licenses and permits, update fee structures, reassign workers, and introduce new procedures and checklists as needed.
Scalable. Can grow to encompass additional modules, departments and systems when agencies ready to add them.
Integrated. Modules work together seamlessly, displaying user data from different modules on the same screen. Open architecture allows integration with GIS, financial systems, internet, image storage, and more.
Automated Workflows. The system assigns tasks to workers and generates to-do lists and daily reminders based on agency specified business rules.
Easily Tailored. Each module can handle an unlimited number of licenses or permit types. A link to a standard word processor simplifies the creation of forms, certificates, and reports.
Flexible Data Management. Uses a flexible database for storing property information, including ownership, zoning, and assessment details. Users can search records by the criteria you choose.
Internet Access. Whether in the office, working from home or on a temporary assignment, there is zero footprint on the client, meaning that there is nothing to install. All that is needed is an Internet browser, e.g., Internet Explorer, Firefox, etc.
Security. Integrated with ITE’s Enterprise Authentication and Authorization service (A&A), AMANDA password, business rules, and role security can easily be configured for additional security. System administrators can set business rules, plus policies and practices can be designed into the workflow engine, with a complete audit trail of activities.
Easy automated payments. The ITE e Payment module includes a fast, easy to use system for taking one or more payments for goods and services. With system integration you can tie payments to existing accounting and financial systems, such as I3.

Most importantly, the RFP provided that expansion of the system could be readily accomplished by issuance of a simple Purchase Order that incorporates requirements, terms, conditions and pricing contained in the resulting Master Agreement, accompanied by a Statement of Work that specifies what the vendor will provide and not provide. In this regard, AMANDA is scalable and can grow to encompass additional modules, departments and systems when agencies are ready to add them. In addition, DAS-ITE staff are committed to attaining vendor certification on the product, further reducing reliance on the vendor for application support and modification.