Texas Department of Criminal Justice
A new Ombudsman Visitation Hotline will be available to the public effective September 3, 2016. Members of the public may contact the Ombudsman Office to inquire about offender location, basic visitation policy questions, unit family liaison officer information, and how to appeal a visitation denial.
The hotline will be open Saturdays and Sundays from 8:00 a.m. to 5:00 p.m. at (936) 437-4927 or toll free at (844) 476-1289.