Frequently Asked Questions
Household Good Shipment
1. What is the Defense Personal Property System (DPS)?
This is a cradle to grave web-based moving system. If you began your move in DPS, you will complete your claim in that system as well. Just go to http://www.move.mil, click on "Access DPS" and look for the "Claim" tab at the top center of the page.
2. What if I need help with DPS?
Although DPS is administered by the US Transportation Command and not the Air Force Claims Service Center (AFCSC), we are familiar with the system and we are happy to help Airmen navigate it to the extent we can. For DPS page error messages, email the DPS HelpDesk at sddc.safb.dpshd@us.army.mil or dial DSN 770-7332 or COMM 618-220-7332. For claims questions, call the AFCSC.
3. Do I have to pay for Full Replacement Value (FRV) coverage?
No, there is no additional cost for this coverage. However, claimants must file within 9 months of delivery of their household goods to be eligible for undepreciated replacement costs for lost or destroyed items.
4. Is my shipment under the FRV coverage?
Whether you have FRV coverage depends on whether the contract for your move mandates that the moving company provide that coverage. Generally all pick-ups after 1 Mar 08 are under contracts providing for FRV. If you aren't sure, contact the Claims center. Don't forget you only have 9 months to file a claim with the carrier to get the benefit of FRV.
5. What is Quick Claims Settlement under FRV?
Your carrier may establish a quick claim settlement procedure to quickly resolve and pay claims for minor loss or damage discovered at the time of delivery. Such procedures should cover payment for less than $500 with payment made within 5 days of delivery. The process of settling and paying such claims will be left to the discretion of each TSP. However, you should note that once you receive a settlement for the items you claimed for, you may not file an additional claim for those items even if you later discovered that an item was really worth more than what you originally accepted payment for. In other words, be very careful if you accept such settlements.
6. How will my household goods be inspected?
Carrier: Under FRV shipments, the carrier may inspect the damaged items at any time prior to settlement of
the claim. Therefore, if the carrier wants to inspect your property, the carrier will contact you directly and you have an obligation to cooperate
with the carrier. You should not dispose of any item unless you have previously coordinated with your carrier.
Claims Service Center: For claims adjudicated by us, if we believe that an inspection is needed, we will contact the closest legal office
who will then contact you and schedule an appointment. Please keep your damaged items at least 45 days from the date of your settlement letter.
In some instances, detailed photographs (click here PHOTOGRAPHS for instructions) will eliminate the need for an inspection.
7. What do I need to do to file a claim for my deployed spouse?
Carrier: Under FRV shipments, the day of delivery the carrier will provide you with instructions on how to file
a claim with them. The instructions may address this issue. If you have any questions, you should contact the carrier. If your question was not
answered, then please call the Claims Service Center. Additionally, if you file your claim within the 9-month period with the Claims Service Center,
we can also forward it to the carrier so you can still be entitled to FRV coverage. If so, see below for further instructions.
Claims Service Center: For claims adjudicated by us, your spouse will need to log onto a government computer, obtain a username/password and select the option that states "I authorize my spouse to assist with the filing of my claim." You will then receive two emails, one with your Username and another with a Password. Once you have a username and password you are then authorized to file a claim for your spouse.
8. Can I file a claim from a deployed location?
Carrier: Under FRV shipments, the day of delivery the carrier will provide you with instructions on how to file
a claim with them. The instructions may address this issue. If you have any questions, you should contact the carrier. If your question was not
answered, then please call the Claims Service Center. Additionally, if you file your claim within the 9-month period with the Claims Service Center,
we can also forward it to the carrier so you can still be entitled to FRV coverage. If so, see below for further instructions.
Claims Service Center: For claims adjudicated by us, yes, you can file a claim through the Claims Service Center 24 hours a day, 7 days a week. We recommend you file on-line as the process will be much faster; however, if you do not have internet access, you may contact your nearest Air Force legal office to assist with scanning your documents to the Claims Service Center or you have the option to mail your claim to the Center at AFCSC/JA, 1940 Allbrook Drive, Bldg 1 Suite 500, Wright-Patterson AFB, OH 45433. You can also authorize your spouse to file a claim from the webpage or you can authorize another person to do so by getting a power of attorney from the legal office.
9. Can I mail in my claim, if I am not comfortable with filing on the Web-Based Program?
Carrier: Under FRV shipments, the day of delivery the carrier will provide you with instructions on how to file a claim with them. The instructions may address this issue. If you have any questions, you should contact the carrier. If you want the Claims Service Center to mail your claim to the carrier, you must forward us your claim. Remember, if you want FRV coverage, you must file your claim with the carrier or the Claims Service Center within 9 months of the delivery of your household goods. If you will file with us, we recommend you to first try to process your claim on-line. Please contact the Claims Service Center at DSN 986-8044, commercial (937) 656-8044 or toll-free (877) 754-1212, if you experience difficulties. Assistance is available. (excluding federal holidays). If you must mail your claim, please send it to the Center at AFCSC/JA, 1940 Allbrook Drive, Bldg 1 Suite 500, Wright-Patterson AFB, OH 45433.
10. Where do I send my Notice of Loss or Damage for my 75 day carrier notification of damages?
DPS: If you moved in the on-line DPS system, you will file your notice of
loss/damage in that system within 75 days of delivery.
FRV: Under FRV shipments, you may send your Notice of Loss or Damage to the carrier directly but the Claims Service Center also allows you to file this
form electronically through our website at https://claims.jag.af.mil. We will properly dispatch it to the carrier
for you.
Claims Service Center: The Claims Service Center allows you to file this form electronically through our website at
https://claims.jag.af.mil. We will properly dispatch it to the carrier for you. There is no
need to go to the legal office.
11. Should I file my claim with my private insurance before I file with the Air Force?
If your claim is for non-shipment related damages (theft, vandalism, natural disaster, etc.), yes, you must file with your insurance company first. However, if your claims is for damages related to your shipment of household goods, hold-baggage, and or vehicle, then no, you are no longer required to file with your insurance company before filing with the Air Force. If you choose to do so, that information must be disclosed when your claim is filed with the government. You cannot receive compensation from both sources for the same loss or damage. Note: The carrier may have a similar requirement for claims under FRV shipments.
12. Can I claim for reimbursement of sales tax, shipping and handling for items I replace or for estimates?
Carrier: Under FRV shipments, if you file your claim within 9 months of the delivery of your household goods,
you need to wait for the carrier to ask you if the carrier wants you to obtain repair or replacement estimates. Otherwise, if the carrier does not
authorize such expenses prior to you obtaining them, you may not get reimbursed. For claims that are not filed within 9 months of delivery but are
filed within 2 years, you must provide the carrier with repair and replacement estimates on any item for which the amount claimed exceeds $100.
Under these circumstances, the carrier will re-imburse you for your expenses. Note: The carrier is not required to pay shipping charges and/or
sales tax in excess of $10 on a claim until it receives proof that the charges and taxes were actually paid.
Claims Service Center: For claims adjudicated by us, yes, you can claim for these items, but we cannot pay them until you submit the paid receipts to us. For FRV
shipments, replacement costs including shipping fees and/or sales tax in excess of $10.00 do not have to be paid until proof of payment of the fees
and taxes were actually paid.
13. If I have my items appraised after shipment, can I claim for the appraisal fee?
Carrier: Under FRV shipments, if you file your claim within 9 months of the delivery of your household goods,
you need to wait for the carrier to ask you if the carrier wants you to obtain such an appraisal. Similarly, if you file your claim with the carrier
after the 9 months but before the 2-year statute of limitations, contact the carrier first to see if an appraisal is needed.
Claims Service Center: For claims adjudicated by us, you can claim for an appraisal fee but this expense is normally not
payable unless claims personnel have directed you to get an appraisal.
14. If I fix the item myself, can I add in the cost of labor?
Carrier: Under FRV shipments, if you have repaired an item before the carrier inspection and without
the carrier’s prior approval, you must provide the repair bill or some other evidence of the damage and repair cost to the carrier. Although it is
up to the specific carrier, although you can claim for the cost of labor, this is normally not payable. You may, however, be reimbursed for
the cost of materials. Safe bet is to not personally repair an item without you first obtaining authorization from the carrier and discussing
whether you can be paid for your labor if you repair the item yourself.
Claims Service Center: For claims adjudicated by us, you can claim for the cost of labor but this cost is normally
not payable.You may, however, be reimbursed for the cost of materials.
15. If I received my shipment and was immediately sent TDY or hospitalized and unable to file my Notice of Loss or Damage, is it too late?
Irrespective of whether your claim is adjudicated by the Claims Service Center or the carrier under FRV shipment, the answer to your question is no, not always. In such cases, there may be "good cause" for exceeding the 75 day notification requirement. This will be on a case-by-case basis. If you are able to show "good cause" as to why you could not dispatch the Notice of Loss or Damage in a timely manner, your Notice of Loss or Damage may not be "too late." "Good cause" includes: TDY, hospitalization, proven misinformation by Government personnel, you were moved for the first time or had other appropriate reasons. Contact the Claims Center if you think you might have good cause. Under FRV shipments, the Claims Service Center will provide the carrier with proof of the officially recognized absence and the additional days granted shall not exceed the period of official absence.
16. If I am stationed overseas, what currency should I use?
All amounts must be claimed in U.S. dollars. Use the exchange rate on the date you actually paid for the estimate or replacement item. If you haven’t yet paid (for an estimated repair, for instance), use the exchange rate on the date that you file your claim. The site used by DoD for currency conversion can be found at http://oanda.com/convert/classic.
17. What is a maximum allowable?
Carrier: Under FRV shipments, if you file your claim within 9-months of the delivery of your household goods,
you will be entitled to recover the full, undepreciated replacement value on all lost or destroyed items. If you file your claim after the 9-month
period but before the 2-year statute of limitation, your claim will be adjudicated using standard depreciation and maximum allowable rules, as
explained below.
Claims Service Center: For claims adjudicated by us, the federal law the CSC operates under only allows payments for items that are considered
"reasonable and useful." The maximum allowable table is DoD policy on what is reasonable for payment. For example, $3,000 is the current maximum for
a piece of antique furniture. For a complete list of maximums click here.
1. My POV was damaged at my last base (less than 2 years ago), I just PCS’d to my new base and I want to file my POV claim. Do I put my last base as my “closest AF Base” or do I put my current base when I process my claim through the website?
List your current base as your closest AF Base but be sure to name your last base as the place where the damage occurred when you type your narrative in the blocks provided.
2. If my POV was shipped almost two years ago, do I file my claim with the base claims office or forward it to you?
You may file your claim with the Claims Service Center by logging onto our website and forwarding all required documents. If you encounter any problem that makes you think you might exceed the two years, contact the center immediately. Any documents provided by the Ocean Carrier may be obtained from IAL at (855) 389-9499.
3. If I accept payment from the carrier upon delivery, can I still file a claim with the AF if I find additional damage?
Yes, you may file a claim with the AF but be aware that your acceptance of a settlement payment from the carrier prohibits the AF from recovering additional funds from the carrier. This may prevent you from receiving further payment.
4. If I discover hidden damage after driving away from the port, can I still claim the damage or do I need to bring my POV to the Base Legal Office?
Yes, you may file a claim. Report the damages to the base legal office within a reasonable time (30 days) after arriving at the installation. Take your vehicle to the base legal office and allow them to inspect the vehicle and its damages.
1. What information do I need if I forget my Claim Number?
Carrier: Under FRV shipment, you should see the instructions provided to you by the carrier during the day of delivery.
Claims Service Center: For claims adjudicated by us, you will need your user ID and Password to enter the claims web program. The web program will have a list of all of your claims submitted and status. If you call the center, please have your SSN handy to assist us in locating your information.
2. Do we have a choice whether to use the Claims Service Center web page or mail our claims in?
Carrier: Under FRV shipment, you mail your claim directly to the carrier. The carrier will provide you with instructions on how to do this on
the delivery day. However, if you want, you can file the claim with us so that we can mail the claim off to the carrier; especially within the
9-month period so you can be entitled to FRV coverage. See below for an explanation on how you can forward your claim to us.
Claims Service Center: For claims adjudicated by us, we ask that you try the web page, first. Most people really like it and it will allow us to
process and pay your claim faster. You are always welcome to mail your claim to us but it may
take longer to process.
3. Will someone from the base legal office be able to assist me if I am having problems getting through to someone at the Claims Service Center?
This should not be a problem because our expert claims examiners are available. If there is a temporary phone outage, that would only last for a short time so you should have no problems contacting us. Additionally, we have a very detailed website that provides very detailed guidance for you. In order to achieve maximum savings for the Air Force, base legal offices have had their claims functions mostly eliminated. They will still help with scanning and uploading documents, with your Notice of Loss or Damage, and with an inspection if one is required. Most questions or concerns can be handled by the Center and our friendly paralegals.
4. I forgot my user name and password, where and how can I obtain a new one?
If you forget your username/password, call the Claims Service Center at DSN 986-8044 or 1 (877) 754-1212 or email afcsc.ja@wpafb.af.mil to get a new one.
5. When I access access the claims page https://claims.jag.af.mil/ I receive an error indicating there is a problem with your web site's security certificate. Is there a problem with your system?
If you are accessing our government system from a non-DoD computer, sometimes your internet service provider or your browser will not recognize the DoD certificate. In most cases, you can simply click OK to this warning and you should be able to proceed. If not, please call the Claims Service Center.
6. I am a retiree, who is not located near a base legal office, how can I obtain a user id and password, if I have no DoD computer to obtain one?
Call the Claims Service Center at 1 (877) 754-1212 or email afcsc.ja@wpafb.af.mil to obtain one.
7. Once I file my claim, how can I check the status of my claim over the web?
Carrier: For claims under FRV shipment, you need to contact the carrier to determine what procedures the carrier
has to check on status of your claim.
Claims Service Center: For claims adjudicated by us, once you receive your username/password, log into
https://claims.jag.af.mil/ with your username and password. The next
screen will prompt you to input your lastname and SSN for authentication. After you input the required
information and click “continue,” the next screen will display all of your claims along with their current
status.
Scanning/UpLoading Your Documents
1. How will I get my documents to you if I don’t have a scanner at home?
If you do not have a scanner at home, you may go to the nearest base legal office and they will scan and send your documents for you or you may mail your documents to the Center at AFCSC/JA, 1940 Allbrook Drive, Bldg 1 Suite 500, Wright-Patterson AFB, OH 45433. You can scan your documents individually or in one large file. If it’s one file, you can upload it to the “other” category. Just make sure they are all items are legible.
2. Do my documents need to be in a specific format when I forward them to the Claims Service Center?
The preferred format is Adobe's pdf, however, the Claims Service Center has the capability to accept your documents in jpg; bmp, gif, tiff etc. Sometimes scanners have their own file type – these can’t be read by the Claims Center. Call the center if you have questions.
3. My inventory and/or Notice of Loss or Damage forms are hard to read carbon copies. When I scan them, they are hard to make out. What should I do?
You can upload them to us and ask us whether they are legible. We’ll look at them and we’ll also try to get the top copy from the carrier for you.
4. Can I scan my documents into one large file or do I need to scan them individually?
You can scan them together and upload them as “other” or you can scan them individually and upload them to the appropriate categories. Do whatever is more convenient for you but it’s important that all the scanned pages are legible. Some claimants find it easier to scan like documents together so that the scanner settings will be optimized for each type. Orders, GBLs, estimates, for example are typically easy to read text. Photos may require a different resolution where carbon copy inventories may require yet another. Remember you can always mail anything that’s really hard to read.
1. Once I submit my claim, how long will it take to receive my payment?
Carrier: Under FRV shipments, on loss and damage claims, the carrier shall pay, deny, or make an offer within
60 days of receipt of a complete, substantiated claim. The carrier will complete payment to the owner within 30 days of receipt of notice that the
owner has accepted a full or partial settlement.
Claims Service Center: For claims adjudicated by us, if filed electronically, payment should reach your account in approximately 5 days after settlement of your claim. If you mail your claim to the Claims Service Center, please allow longer for payment.
2. Can I request my payment to be sent to a specific account and/or by check?
Carrier: Under FRV shipments, you must contact your carrier directly for discussion about how you want to be paid.
Claims Service Center: If you are active duty military or a civilian employee, our system automatically sends your payment to the account your pay goes to. If you are not in these categories, the system will ask for your electronic funds transfer information and your payment will go to that account. Generally we will not make payments by check. Call the Center if you have specific questions.
3. How do I calculate the foreign currency into U.S. dollars?
You may use the military exchange rate or a commercial exchange rate at http://oanda.com/convert/classic or submit a newspaper listing reflecting the rate and date. For items already replaced or repaired using foreign currency, use the exchange rate in effect at the time the item was repaired or replaced. For items not yet repaired or replaced, use the exchange rate in effect on the day you are ready to submit your claim. NOTE: You may not receive reconsideration or additional payment due to a change in the exchange rate after your claim has been settled.
4. If I use the Claims Service Center Web Page, will I receive payment for my claim faster?
Carrier: No. Under FRV shipments, you are to send your claim directly to the carrier if you file within 9-months of household goods delivery
so that you will be entitled to FRV coverage. Although you can send the claim to the Claims Service Center, we will still forward it to the carrier.
Claims Service Center: For claims adjudicated by us, yes, when claims are received through the Claims Service Center Web Page, it will be reviewed
and if payable, paid in approximately 5 days after settlement. Mailing your claim to the Air Force Claims Service Center means mail delays plus the
additional time for us to enter into the system before we can process it.
5. What are my options if I am not satisfied with my payment?
Carrier: Under FRV coverage, you are required to file your claim directly with the carrier. If you cannot reach a mutually acceptable settlement
directly with the carrier on part of your claim, you can accept payment from the carrier on those items on which you and the carrier have reached an
agreement. If you elect to accept partial settlement, you may transfer any unsettled portions of your claim to the Claims Service Center, which may
assert a recovery demand against the carrier. If the Center collects more money from the carrier than you were paid (this could take up to
6 months), it will pay that extra money to you.
Claims Service Center: For claims adjudicated by us, you have 60 days from the date of the settlement letter to file for reconsideration. Your request for
reconsideration must be submitted in writing to the Air Force Claims Service Center via email
(AFCSC.JA@wpafb.af.mil), fax ((937) 656-8307) or mail (AFCSC/JAD,
1940 Allbrook Drive, Bldg 1 Suite 500, Wright-Patterson AFB, OH 45433). Along with the request, attach any additional supporting
documentation (e.g. receipts, replacement cost documents, repair estimates, statements). To assist us in the
processing of your claim, please reference the claim number listed on your settlement letter. You can
download a sample of the reconsideration letter
here.
AMENDMENT
Carrier: Under FRV shipment, you need to check with the carrier for specific instructions on how to submit an amendment to your claim.
Claims Service Center: The Electronic Claims filing system does not currently have the capability to change the amount of your claim once you submit the claim. (Amendment)
The Electronic Claims filing system also does not have the capability for you to submit a request for reconsideration if you are not satisfied with the settlement of your claim. (Reconsideration)
WHAT IS AN AMENDMENT?
Carrier: Under FRV shipment, the carrier will give you filing instructions on the day of household goods delivery. See the instructions for how the carrier defines an amendment to your claim. If you have a question on what constitutes an amendment, contact the carrier directly.
Claims Service Center: For claims adjudicated by us, an amendment is when you add an item not previously claimed.
If you overlooked an item in your claim or have discovered an additional item since you submitted your claim, you may add that item to your claim anytime up until two years from your delivery date.
In either case you would need to submit a written request to amend your claim. The request should be signed and dated and should specify the amount you wish to claim for each item, and the total amount of your amendment. You should also submit any estimates, or paperwork that supports your claim for the additional amount. A sample of an amendment can be found below.
Note: If you are simply correcting the price you included for an item, that is not an amendment.
How to submit:
By mail: AFCSC/JAD, 1940 Allbrook Drive, Bldg 1 Suite 500, Wright-Patterson AFB, OH 45433
By telefax: (937) 656-8307
Scan and e-mail signed letter to: AFCSC.JA@wpafb.af.mil
Amendment
EXAMPLE
Date: _____________
MEMORANDUM FOR AF CLAIMS
FROM: ____________________________
(Claimant’s Name and Rank)
SUBJECT: Request for Amendment
1. I would like to request my claim # ___________ be amended for $ 135. (the total amount you wish to increase your claim) The items I would like to submit as an amendment to my claim are listed below:
Line number 26 - rolltop desk: I did not include the $75 shipping charges when I submitted my original claim. I would like to amend the amount claimed for this item and add the $75 shipping charges. I have attached a copy of the paid receipt for the delivery of the desk.
6’ step ladder: I overlooked this item when I submitted my original claim. I would like to amend my claim to add the replacement cost of $45 for this item.
2. If you have any questions, my daytime contact phone is (701) 123-4567.
(MUST BE SIGNED)
JANE DOE, MSgt, USAF
2 Attachments:
1.
2. Desks R Us Invoice
Carrier: Under FRV shipment, for claims directly filed with the carrier, reconsideration is not an option.
Claims Service Center:
The Electronic Claims filing system does not currently have the capability to change the amount of your claim once you submit the claim.
The Electronic Claims filing system also does not have the capability for you to submit a request for reconsideration if you are not satisfied with the settlement of your claim. (Reconsideration)
WHAT IS A RECONSIDERATION?
If you are not satisfied with the settlement of your claim, you may submit a request for reconsideration. (example: If you claimed $200 for an item and were only paid $170, and believe that you should have been paid the entire amount, you may submit a request for reconsideration of $30 for that item.) If any item is denied you may submit a request for reconsideration for the amount claimed for that item.
A request for reconsideration should be filed within 60 days of the date you were notified of the settlement of your claim. The request should be signed and dated and should identify the specific items that you want reconsidered and clearly state the factual or legal basis for relief. You should also attach any additional evidence that you want considered. Please include the claim number of the claim you wish to have reconsidered. A sample of a request for reconsideration can be found below.
How to submit:
By mail: AFCSC/JAD,
By telefax: (937) 656-8307
Scan and e-mail signed letter to: AFCSC.JA@wpafb.af.mil
Reconsideration
EXAMPLE
Date: _____________
MEMORANDUM FOR AF CLAIMS
FROM: ____________________________
(Claimant’s Name and Rank)
SUBJECT: Request for Reconsideration
1. I would like to request reconsideration of my claim # ___________. The amount I would like to be reconsidered is $ 220. (the total amount from the items listed below) The items I would like to have reconsidered are listed below:
Line number 16 - lawn mower: Payment was denied for my missing lawn mower because it was not listed on the inventory. I have attached a copy of the sales receipt for the lawnmower. I did see the movers load my mower on the truck and I did not receive it when my household goods were delivered. I request you reconsider the amount claimed of $150.
Line number 42 - hope chest: I received a payment of $50 for my damaged hope chest because of pre-existing damage listed on the inventory. My hope chest is a family heirloom and did have some minor damage prior to being shipped but I still believe I should be paid the full amount of $120 which was the amount of the repair estimated by Bob’s Repair Shop. I request you reconsider paying the additional $70 for this item.
2. If you have any questions, my daytime contact phone is (701) 123-4567.
(MUST BE SIGNED)
JANE DOE, MSgt, USAF
Attachment:
1. Bill’s Lawnmower Sales Receipt
Documents Required to Support a Claim
Household Goods Shipments (to include household goods, unaccompanied baggage, storage, motorcycles)
Required documentation
Carrier: Under FRV shipments, you are required to file your claim directly with the carrier, who will give you filing instructions the day of the delivery of your household goods. The instructions will explain what documents you need to support your claim.
Claims Support Center:
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders – PCS orders are no longer required for most military moves
Inventory – please provide the most legible copy you have and please also provide all of the pages of your inventory. If your shipment went into storage you may have an inventory that was prepared when your items were first packed and placed into storage, and another inventory that was used when the items were delivered. Please provide complete copies of both inventories. Also provide the separate inventory page prepared for your motorcycle.
Notice of Loss or Damage – please provide a copy of the front and back of the Notice of Loss or Damage.
Copy of source used for Replacement Costs for single items of a value greater than $100
Photographs – Provide copies of photographs of the damaged item. Provide close up pictures of the specific damage and also provide a picture of the entire item. You should also provide any pictures of the item being claimed, prior to it being lost or damaged, if available. You’ll be instructed on how to get the photographs to the claims center when you file your claim.
For your records
List of claimed items ( DD Form 1844)
Do It Yourself (DITY) Move, or Personally Procured Move (PPM)
(Claims may be considered for items that were lost or damaged through no fault of the claimant)
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
PCS or Separation orders
Copy of source used for Replacement Costs for single items of a value greater than $100
Photos of the item prior to the damage (if available) and photos of the damaged item
Personal Inventory if you prepared one prior to moving the items
Police Report
Rental Agreement
For your records : List of claimed items ( DD Form 1844)
Continue on next page or GO BACK
Weather Related (to include minor flooding, power surges, hail, wind, lightning, power outages, ice storms)
Required documentation (for items other than your vehicle)
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to the place of the incident (PCS/TDY)
Assignment to Quarters Letter, if the incident occurred in the
Copy of source used for Replacement Costs for single items of a value greater than $100
Photos of items prior to damage (if available) and photos of damaged items.
Required documentation (if vehicle damaged) in addition to items listed above
Copy of either your vehicle Title or Registration
If the vehicle was located away from quarters, a statement from your supervisor, friend, co-worker to establish location of your vehicle at the time it was damaged
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage
Vehicles located in Lemon Lots:
If your vehicle was located at the Base Lemon Lot, you must have a copy of the Lemon Lot permission letter to place vehicle in this area
Continue on next page or GO BACK
Personal Property (to include stolen, damaged, fire, flood, power outage, broken sewer lines)
Claims may be considered if your property was located on base, or if it was located off base and you were at the time of incident: on TDY or PCS orders placing you at an off base authorized location (Billeting, Hotel); on TDY or PCS orders driving directly from your last base to your next base; or overseas located at your residence.
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Assignment to quarters letter
Orders assigning you to the place of the incident (PCS/TDY)
Police report or statement from supervisor, friend, co-worker
Copy of Civil Engineer Work Order for power surges, power outages, breaks or back up of sewer lines or plumbing
If living outside the
Copy of source used for Replacement Costs for single items of a value greater than $100.
Photos of items prior to damage (if available) and photos of damaged items.
For your records
List of claimed items ( DD Form 1844)
Continue on next page or GO BACK
Travel (incident to PCS or TDY orders)
Required documentation (for items other than your vehicle)
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to the place of the incident (PCS/TDY)
Copy of source used for Replacement Costs for single items of a value greater than $100
Photos of the item prior to being damaged (if available), and photos of the damage
If TDY and billeted off-base, a copy of the non-availability letter
Police Report or if no report available, a statement from your supervisor, co-worker, friend, or neighbor to establish the location of your vehicle when it was damaged and a statement from someone who can help establish the time the damage occurred (I rode in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name and a duty phone or daytime phone number.
Required documentation (if vehicle damaged) in addition to items listed above
Copy of either your vehicle Title or Registration
If the vehicle was located away from quarters, a statement from your supervisor, friend, co-worker to establish location of your vehicle at the time it was damaged
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage.
Damaged or Lost Luggage or for items stolen from your luggage, you will need to submit
A copy of the Lost/Damaged Luggage Report filed with the airline, and also provide a copy of your airline ticket.
Property damaged or lost while on leave, permissive leave, or permissive TDY is not usually payable unless flying on a space available military aircraft.
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Rental Vehicle Damage
Damage to a car rented on TDY orders is covered a couple of different ways:
If your car was rented with your Government Travel Card (GTC), you must report the damage to the Visa Assistance Center IMMEDIATELY, but not later than 20 days after the accident. (800-VISA-911 or if outside the
If you were authorized a rental car on your orders; and you rented a car or mini-van from a company that is a participating agency to the Surface Deployment and Distribution Command (SDDC) Rental Car Agreement; and you were operating the vehicle within the scope of your employment at the time of the accident; the rental agency should provide insurance protection for the damage to the vehicle. You can check http://www.defensetravel.dod.mil/Docs/CRAgreementPOCs.pdf for the appropriate contact for your rental agency. If the rental car is covered under the Agreement, the rental agency should pay for the damage to the vehicle.
If your rental car was provided to you by your host unit it may have been rented pursuant to an umbrella contract, and any claim for damage should be settled under that same contract. Contact the host unit to ask if the vehicle were rented under contract.
If you were not authorized a rental vehicle on your TDY orders, but personally rented a vehicle while you were TDY, you or your personal insurance would be liable for the damage.
If you were responsible for an accident and are being contacted by the other individual or by their insurer, you should contact (the Base Legal Office) for assistance.
Dry Cleaner
Claims may be filed for uniform items, except those issued on a hand receipt, and for clothing if they were damaged or lost: as part of a household goods shipment; from your luggage while on a military aircraft or during TDY travel; at your authorized duty location due to an unusual incident; or, from an on base dry cleaner.
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Copy of source used for Replacement Costs for single items of a value greater than $100
Photos of the item prior to the damage (if available) and photos of the damaged item
Copy of the dry cleaning ticket or receipt
For your records
List of claimed items ( DD Form 1844)
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Incidental/Inconvenience Expenses
Claims for cancelled airline tickets, lodging, meals, loss of use of property, attorneys fees, telephone calls, and rental of substitute property are not usually payable.
Natural Disaster (to include flooding, tornados, hurricanes, typhoons, volcanos)
If you have private insurance that covers your loss you must first file with your insurance carrier. Contact the (Base Legal Office/Claims Service Center) for instructions on how to file your claim.
Personal Injury
Contact the (Base Legal Office) for instructions on how to file your claim
Motor Vehicle Accident
If hit by a government owned vehicle you should contact (Base Legal Office) for instructions on how to file your claim.
If hit by a privately owned vehicle, your claim should be filed with the other driver’s private insurance.
You should request a copy of the Police Report from the agency that responded to the accident.
Paint Overspray
If the overspray were caused by an AF employee, you should contact (the Base Legal Office) for instructions on how to file your claim.
Rental Fees for Late Delivery of Shipped Vehicle
You should contact the Transportation Office to check on the delivery status of your vehicle. Claims for re-imbursement are processed through travel pay as a travel entitlement per the Joint Federal Travel Regulation (JFTR), Volume 1, paragraph U5461.
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Shipment of Vehicle (to include cars, trucks, vans, shipped on orders)
You cannot be paid for any item for which you have already settled with International Auto Logistics(IAL),
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to place of the incident (PCS/TDY)
Copy of your vehicle Title or Registration
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
DD Form 788, Private Vehicle Shipping Document for Automobile, or Vehicle Inspection Survey Form (VISF)
Photos of item prior to being damaged (if available) and photos of the damage
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage
For your Records
Natural Disaster Vehicle Damage (to include typhoons, hurricanes, floods, tornados)
(If you have private insurance that covers your loss you must first file with your insurance carrier)
You should contact the (Base Legal Office/Claims Service Center) for instructions on how to proceed about filing a claim
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Vandalism/Hit & Run Vehicle Damage
(If you have private insurance that covers your loss you must first file with your insurance carrier)
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to location of incident (PCS/TDY)
Copy of vehicle Title or Registration
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
Photo of your vehicle prior to damage (if available) and photo of damage
If your vehicle is operational and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage
Police Report or if no report is available, a statement from your supervisor, co-worker, friend, or neighbor to establish the location of your vehicle when it was damaged occurred (I drove in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name, duty phone, and e-mail address.
For your Records: DD Form 1844
Vehicle Damage While Traveling on TDY/PCS orders
(If you have private insurance that covers your loss, you must first file with your insurance carrier)
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to location of incident (PCS/TDY)
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
Police Report, or if no report available, a statement from your supervisor, co-worker, friend, or neighbor to establish the location of your vehicle when it was damaged and a statement from someone who can help establish the time the damage occurred. (I drove in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name, duty phone, and e-mail address.
Copy of your vehicle Title or Registration
Photos of the item before it was damaged (if available) and photos of the damage
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage.
For your Records: DD Form 1844
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Vehicle Damage While Stored on Base (RVs, boats, motorcycles, campers, and cars on lemon lot and in storage lots)
(If you have private insurance that covers your loss, you must first file with your insurance carrier)
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to location of incident (PCS/TDY)
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
Police Report or if no report available, a statement from your supervisor, co-worker, friend, or neighbor to establish the location of your vehicle when it was damaged and a statement from someone who can help establish the time the damage occurred (I drove in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name, e-mail address, and a duty phone or daytime work phone number.
Copy of your vehicle Title or Registration
Photos of item prior to being damaged (if available) and photos of the damage
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage.
For your Records: DD Form 1844
Weather Related Vehicle Damage (to include hail, ice, wind)
(If you have private insurance that covers your loss you must first file with your insurance carrier)
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to location of incident (PCS/TDY)
Copy of contract for storage on RV lot or lemon lot
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
A statement from your supervisor, co-worker, friend, or neighbor to establish the location of your vehicle when it was damaged and a statement from someone who can help establish the time the damage occurred (I drove in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name, e-mail address, and a duty phone or daytime work phone number.
Copy of your vehicle Title or Registration
Photos of item prior to being damaged (if available) and photos of the damage
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage.
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Theft of Property from Your Vehicle
(If you have private insurance that covers your loss you must first file with your insurance carrier)
Claims may be considered if your vehicle was located on base, or if it was located off base and you were: on TDY or PCS orders located at your off base hotel or other authorized location; on TDY or PCS orders driving directly from your last base to your next base; or, overseas located at your residence.
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to location of incident (PCS/TDY)
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
Police Report or if no report available, a statement from your supervisor, co-worker, friend, or neighbor to establish the location of your vehicle when it was damaged and a statement from someone who can help establish the time the damage occurred (I drove in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name, e-mail address, and a duty phone or daytime work phone number.
Copy of your vehicle Title or Registration
Photos of item prior to being damaged (if available) and photos of the damage
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage.
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Other Vehicle Damage (caused by birds or animals, falling ice and snow, falling branches or trees, paint overspray by AF employees, or other damage not previously listed)
Your claim may be considered if your property was located on base, or if it was located off base and you were: on TDY or PCS orders located at your off base hotel or other authorized location; on TDY or PCS orders driving directly from your last base to your next base; or, overseas located at your residence.
(If you have private insurance that covers your loss you must first file with your insurance carrier)
Required documentation
DD Form 1842 is not required for electronic filing (you must fill out and sign this form if you are mailing in a hard copy claim)
Orders assigning you to location of incident (PCS/TDY)
Copy of either your vehicle Title or Registration
If your vehicle is operational, and you are near an Air Force Legal Office, you will need to take your car to them for an inspection of the damage.
If claiming for lost or damaged items in vehicle, copy of source used for Replacement Costs for single items of a value greater than $100
Photos of the item prior to being damaged (if available) and photos of the damage
If TDY and billeted off-base, a copy of the non-availability letter
Police Report, or if no report available, a statement from your supervisor, co-worker, friend or neighbor to establish the location of your damaged property and a statement from someone who can help establish the time the damage occurred (I drove in to work this morning with Amn Jones and his windshield wasn’t damaged when we arrived) Please have the person providing the statement include their name, e-mail address, and a duty phone or daytime work phone number.
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1. If I am unsatisfied with the web-based filing process, do I contact the base legal office or the
So we can better serve you in the future and improve the electronic claims filing process, go to the following link AF Claims Service Center, click on “Customer Survey” and follow the survey directions for submission to the Air Force Claims Service Center (AFCSC) or you may contact the center at 1-877-754-1212.