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Common Causes:
- Wrong or No Certificate Selected: If the user cancels out of the certificate selection dialog or if an incorrect certificate is selected, this error will present.
- Browsing Session Expired: This commonly happens when a browsing window is closed and reopened, or if a session exceeds its allocated length.
- Account Authentication Issue: There may be other extraneous issues which may prevent the user from authenticating, such as account expiration.
Steps for Common Solution:
- Close all open browsing windows and open a new window with a connection to the Enterprise SharePoint URL previously used.
- When the certificate dialog is presented, please select your E-mail certificate (PIV certificate if dual-persona user).
- Confirm the certificate selection and the page requested should present.
If you are still unable to view the requested page, contact your Level 1 Tier 1 Support.
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