Access Issues.

When accessing SAILOR, the preferred authentication method is to select the DoD- Email certificate instead of the DoD-CA one when prompted.

Common Internet Explorer Issues:

Please verify that your TLS 1.0 is enabled by using the following steps:

1. Open Internet Explorer -> Tools Internet Options -> Advanced tab, scroll to the bottom and verify that TLS 1.0 is checked.

Common CAC PIN Issues:

If you are prompted multiple times to enter your PIN number while navigating the website, consult the following guidance based on your operating system:

Windows XP or Window 7 with ActiveClient: If you have access to the ActivIdentity Advanced Configuration Manager, please take the following steps to change your PIN caching option:

1. Start -> Programs -> ActivIdentity -> Activclient -> Advanced Configuration Manager.

2. On the Advanced Configuration window, select the "PIN Caching Service" on the left hand pane.

3. Under the PIN Caching Service on the right hand pane, ensure that "Enable PIN caching" value is set to "Yes".

Windows 7 or greater without ActiveClient:

1. Select the DOD-CA certificate to authenticate logging onto SAILOR.

New CAC

Loading the Site Certificate into Internet Explorer

1. Open Internet Explorer.
2. Navigate to: http://dodpki.c3pki.chamb.disa.mil/rootca.html.
3. Select Download Root CA 2 Certificate; the Downloading Certificate window appears. If, however, a File Download window appears, skip to Step 7.
4. Select all three check boxes and click OK.
5. Close and re-open your browser.
6. Test the import by navigating to https://www.iad.gov/events/conferences/register/LoginType.cfm. If successful, you will not see a pop-up window.
7. If a File Download window appears, click Save. Select a download location. Keep the default name. Click Save. When the file is saved, click Close. (Window may close automatically.)
8. Select Tools > Internet Options.
9. Click the Content tab, and then the Certificates button; the Certificates window opens.
10. Click the Import button; the Certificate Import Wizard opens.
11. Click Next; the page reloads.
12. Click Browse.
13. Navigate to the directory where you saved the Root CA 2 Certificate.
14. Change the Files of Type option to All Files (*.*).
15. Select the certificate file and click Open; the page reloads and shows the file as selected.
16. Click Next; the page reloads.
17. Select Automatically select the certificate store based on the type of certificate and click Next; the page reloads.
18. Click Finish. You should see a pop-up success message. Click OK. Close any of the remaining option windows.
19. Close and re-open your browser.
20. Test that the import was successful by navigating to https://www.iad.gov/events/conferences/register/LoginType.cfm. If successful, you will not receive a pop-up window, although you may see a Security Alert. Click OK or Yes.

Loading the Site Certificate into Mozilla Firefox
1. Open Mozilla Firefox.
2. Navigate to: http://dodpki.c3pki.chamb.disa.mil/rootca.html.
3. Select Download Root CA 2 Certificate. A File Download window appears.
4. Click Save. Select a download location and click Save. Keep the default name. When the file is saved, click Close. (Window may close automatically.)
5. Select Tools > Options; the Options window opens.
6. Click the Advanced icon; the window reloads.
7. Click the Encryption tab; the window reloads.
8. Click View Certificates; the Certificate Manager window opens.
9. Click Import; the Select File containing CA certificate(s) to import window opens.
10. Navigate to the directory where you saved the Root CA 2 Certificate.
11. Change the Files of type option to All Files (*.*).
12. Select the certificate file and click Open. The certificate is downloaded. Click View; the page reloads and shows the file as selected.
13. If prompted, enter the password you used for your individual DOD PKI certificate.
14. When finished, close and re-open your browser.
15. Test that the import was successful by navigating to https://www.iad.gov/events/conferences/register/LoginType.cfm. If successful, you will not receive a pop-up window, although you may see a Security Alert. Click OK or Yes.

Please contact SAILOR support if the steps above did not resolve your issues.? When contacting SAILOR support, we would advise to include the following information so that we can expedite your request for service

1. COMPOSE version

2. Internet Explorer Version

3. DoD CA cert number (The DoD Cert number can be found when you are prompted for your PIN. It typically looks like CA-22 or CA-26)

4. Email us at SPAWAR_SAILOR@navy.mil