Indiana Bureau of Motor Vehicles Survey

 
1. Branch location:
 
2. Associate's name:
 
3. Purpose of your visit:
New driver's license
Renewal of driver's license
Identification card
Vehicle registration (license plates)
Vehicle title
Other: 
 
4. Date of your visit:
(e.g. 4/21/2002)
 
5. Time of your visit:
Morning (8:30 - 11 a.m.)
Mid-day (11 a.m. - 2 p.m.)
Afternoon (2 - 5 p.m.)
Evening (5 - 7 p.m.)
 
6. Was the branch clean and comfortable?
Yes
No
 
7. How would you rate the staff's friendliness and professionalism?
Excellent
Above average
Satisfactory
Needs Improvement
 
8. How would you rate the staff's ability to provide you with knowledgeable service?
Excellent
Above average
Satisfactory
Needs Improvement
 
9. Overall, how would you rate your recent visit to the BMV?
Excellent
Above average
Satisfactory
Needs Improvement
 
10. If a registration, did you consider the online or mail-in service?
Yes
No
 
11. If no, why not?
Did not know about the service.
Not eligible to renew online.
Do not have internet access.
Uncomfortable with online transactions.
Waited too long.
Other: 
 
12. For processing future registrations and other BMV service requests, would you consider using:
Mail-in service
Self-service terminals
Local retail stores
Motor clubs
Your local bank
Local auto dealerships
A personal myBMV account
Online renewal service only