We're currently experiencing technical issues that have delayed the refresh of data in the Consumer Complaint database.
We're currently experiencing technical issues that have delayed the refresh of consumer complaint narratives in the Consumer Complaint database.
We expect to refresh the data in the next few days.
Consumer Complaint Database
Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.
Consumers have let us know they want to share their complaint descriptions so others can learn from their experience.
All complaint data we publish is freely available for anyone to use, analyze, and build on.
How one complaint can help millions
711,797 company responses to consumer complaints
97% of complaints sent to companies get timely responses
By submitting a complaint, consumers can be heard by financial companies, get help with their own issues, and help others avoid similar ones. Every complaint provides insight into problems that people are experiencing, helping us identify inappropriate practices and allowing us to stop them before they become major issues. The result: better outcomes for consumers, and a better financial marketplace for everyone.
Have an issue with a financial product or service? Add your voice. Submit a complaint
711,797 company responses to consumer complaints
97% of complaints sent to companies get timely responses
Consumers’ experiences in their own words
These are real complaints from consumers who have opted to share their descriptions of what happened. The complaints were pulled randomly from the database.
Consumer complaint narrative is the consumer-submitted description of “what happened” from the complaint. Consumers must opt-in to share their narrative. We will not publish the narrative unless the consumer consents and consumers can opt-out at any time. The CFPB takes reasonable steps to scrub personal information from each complaint that could be used to identify the consumer.
The company's optional, public-facing response to a consumer's complaint. Companies provide a public response to the CFPB, for posting on the public database, by selecting a response from a set list of options.
The type of sub-product the consumer identified in the complaint. For example, “Checking account” or “Non-federal student loan”
Data that supports easier searching and sorting of complaints submitted by or on behalf of consumers. For example, complaints where the submitter reports the age of the consumer as 62 years or older are tagged, ‘Older American.’ Complaints submitted by or on behalf of a servicemember or the spouse or dependent of a servicemember are tagged, ‘Servicemember.’ Servicemember includes anyone who is active duty, National Guard, or Reservist, as well as anyone who previously served and is a Veteran or retiree.
The issue the consumer identified in the complaint. For example, “Deposits and withdrawals” or “Repaying your loan”
The consumer’s reported mailing state for the complaint
The date the CFPB received the complaint. For example, “05/25/2013”
This is how the company responded. For example, “Closed with explanation”
Identifies whether the consumer opted in to publish their complaint narrative. We do not publish the narrative unless the consumer consents and consumers can opt-out at any time.
About the data
The Consumer Complaint Database is a collection of 715,836 complaints, on a range of consumer financial products and services, sent to nearly 3,000 companies for response. We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company. See publication criteria
Since we started accepting complaints in July 2011, we’ve helped consumers connect with financial companies to understand issues with their mortgages, fix errors on their credit reports, stop unlawful calls from debt collectors, and get direct responses about problems with their credit cards, bank accounts, private student loans, and more. We analyze the data to identify trends and problems in the marketplace to help us do a better job supervising companies, enforcing federal consumer financial laws and writing rules and regulations. We publish reports on complaints and share information with state and federal agencies.
The database generally updates nightly, and contains certain information for each complaint, including the source of the complaint, the date of submission, and the company the complaint was sent to for response. The database also includes information about the actions taken by the company in response to the complaint, such as, whether the company’s response was timely, how the company responded, and whether the consumer disputed the company’s response. If the consumer opts to share it and after we take steps to remove personal information, we publish the consumer’s description of what happened. Companies also have the option to select a public response. Company level information should be considered in context of company size and/or market share. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database.
Download the data
Our reports highlight some of what we’re seeing in the complaints we handle, but know there are more ways to use, analyze and build on the data. That’s why we make it possible for you to download the data, once we have taken steps to remove personal information.
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Use our data
Looking to export our data and have more control over it? Use our Open Data API.
For instructions and examples, refer to Socrata’s API documentation
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