About PBGC

Contact Information for Workers & Retirees

Information PBGC Will Need From You

To help us serve you best, it helps to have the following information available when you call:

• your Social Security number and
• your plan's name or number, which can be found in the upper left corner of any letters that we have sent you.

Customer Contact Center Hours of Operation

8 a.m. to 7 p.m. Eastern Time

Monday - Friday (except federal holidays)

Our Telephone Numbers

1-800-400-7242 OR (202) 326-4000

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-400-7242.

Our Fax Number

202-326-4047

Email

Please read our privacy policy before sending an email to PBGC.

• Personal pension questions
• Locating a missing pension
• File an appeal
• Missing participants
• Customer service complaints
• Send message to webmaster

Mailing Address

PBGC

PO Box 151750

Alexandria, VA 22315-1750

Service Problems

PBGC's Customer Contact Center can handle most of your service needs, including requests for changing your address, adjusting your federal income tax withholding, and obtaining PBGC forms.

If, however, you have called or written PBGC and have not received the service we have promised, please contact the PBGC Problem Resolution Officer for Participants:

• Call: 1-800-400-7242 and then dial extension 4014
• Email: participant.pro@pbgc.gov
• Write:

  PBGC Problem Resolution Officer (Participants)
  1200 K Street, NW, Suite 10227
  Washington, DC 20005-4026