ACSI Results

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Annual Government American Customer Satisfaction Index Scores

» Annual ACSI Scores, Dec. 15, 2007
» Annual ACSI Commentary, Dec. 15, 2007
» Annual Government Customer Satisfaction Scores, 1999-2000

Quarterly ACSI E-Government Satisfaction Index Commentaries

July 2008 (1.25 mb) , March 2008 (886 kb) , December 2007 (78 kb) , September 2007 (331 kb) , June 2007 (310 kb) March 2007 (216 kb) , December 2006 (240 kb) , September 2006 (307 kb) , June 2006 (269 kb) , March 2006 (280 kb) , December 2005 (293kb) , September 2005 (238 kb) , June 2005 (213kb) , March 2005 (210kb)

December 2004 (193kb) , September 2004 (219kb) ,
June 2004 (231kb) , March 2004 (177kb)

December 2003 (161kb) , September 2003 (566kb)

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Annual Government ACSI Scores & Quarterly ACSI E-Government Scores and Commentaries, Dec. 21, 2001-present

 

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Last Updated: September 3, 2008

Resources

Results of the Q2 2008 ACSI E-Gov Index

Second Quarter ACSI E-Gov Index - Webinar on July 29

Slides from Government Call Center Satisfaction Index Webinar

First Government Call Center Satisfaction Index - Webinar on July 16

ForeSee Results Selected to Measure Online Customer Satisfaction for the Federal Government

Results of the Q1 2008 ACSI E-Gov Index

First Quarter ACSI e-Government Satisfaction Index Results Will Be Announced in a Free Webcast on March 18, 2008

ACSI Web Survey Product Update Summit On January 28, 2008

Results of the Q4 ACSI E-Gov Index

Customer Satisfaction with U.S. Federal Government Results of the ACSI 2007

NIH's Enterprise Approach to Measuring Customer Satisfaction

The ACSI

Communities of Practice: ACSI Web Survey User Group and Interagency Customer Service Forum

Web Analytics

ACSI Results Archive (2004 - 2007)

For More Information Contact Susan Grow at (202) 504-3646