Past Performance

Our Performance for Fiscal Year 2005

Services Our Customers Needed in Fiscal Year 2005

If your agency was typical of our customers in Fiscal Year 2005, you had two overarching initiatives: building an electronic government and implementing succession planning. To assist agencies we provided:

Resources

Doing Business with the Federal Consulting Group

2005 Third Quarter E-Government ACSI Scores (278kb)   (Historical)

President's Management Agenda

Results.gov

GovLeaders.org

U.S. Office of Management and Budget

U.S. Office of Personnel Management: A Handbook for Measuring Employee Performance

U.S. Office of Personnel Management: Workforce and Succession Planning (1.67mb)

Satisfying Our Customers

FCG received extremely high scores on the American Customer Satisfaction Index (ACSI) conducted in August and September 2006--a score of 90 each on services and price and scores almost as high in proposals, primary contact, and reporting. The overall customer satisfaction score was 81. These scores are far above the average 71-72 scores in the private sector and government.