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Relationships
The statutes contemplate that resident input into decisions made by providers is an important factor in creating an environment of cooperation. To foster this environment providers are required to:
- Encourage residents to form a resident association;
- Quickly resolve any dispute, claim or grievance;
- Hold semiannual meetings with residents for the purpose of free discussion of subjects including, but not limited to, income, expenditures, and financial trends and issues as they apply to the continuing care retirement community and proposed changes in policies, programs and services;
- Semiannually make available to the resident association a financial statement of activities for that facility comparing actual costs to budgeted costs broken down by expense category and consult with the resident association during the annual budget process. This process shall be evaluated every two years by the provider and the evaluation shall be made available to the residents;
- Provide a copy of its annual report, including annual audited financial statements to residents within 10 days after filing with the Department; and,
- Make available minutes of the provider board of director's meetings; and,
- Accept a resident of the continuing care retirement community to participate as a nonvoting resident representative to the provider's governing body.