Claims Management

PLAN staff maintains close oversight of their third-party claims administrator (TPA), York Risk Services, which employs a staff of seasoned specialists in public entity claims. York utilizes a local office in Concord, CA that is able to provide in-person engagement with all members throughout the Bay Area as well as to conduct their own scene investigations while attending legal conferences and personally tending to any other matter, as needed. We assign each member a dedicated claims examiner who provides investigative services and advice regarding acceptance or rejection of claims, liability exposure, and damages. The examiner serves as the members' representative in dealing with claimants, attorneys, and vendors and works closely with the member's staff to ensure prompt resolution of claims issues. The examiner also settles Property Pool losses with the member while ABAG staff provides complimentary subrogation services to collect damages from responsible parties in all dollar amounts.

We provide litigation management by proactively and thoughtfully working with counsel to approve a strategy and authorize discovery for each lawsuit. We have a select panel of attorneys who have achieved excellent results in the types of claims our members encounter and have agreed to manage the litigation per our established guidelines. The result is a well-managed and cost-effective program that has successfully defended our members in a wide variety of claims.