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Information · Comments, Compliments & Complaints

Online: To submit an online comment, compliment or complaint, click on the below form:


NOTICE -- Due to technical difficulties with our online form, we recommend that you use one of the alternate methods on this page. For example, you can download, complete, and email a copy of the MS Word form or submit the request in the text of your email to opsmail@wsp.wa.gov.

Thank you for your patience.

By E-mail: You may also e-mail your request to the Webmaster at opsmail@wsp.wa.gov by filling out and attaching the Comments, Compliments, Complaints form or by following the directions for submitting written requests as provided in the next section below.

Comments, Compliments, Complaints Form MS Word logo

To learn more about the comment/compliment/complaint process continue reading.

It is the policy of the Washington State Patrol to handle comments/compliments received from the public (by letter or electronic mail) in the following manner:

  • The comment/compliment will be forwarded to the employee's local commander.
  • The comment/compliment will then be forwarded to the employee.
  • The information may be placed in the employee's personnel file.
  • The information may also be forwarded to the editor of the agency internal newsletter for possible inclusion.

If you prefer to address your compliment in writing, send it to WSP Headquarters at:

Washington State Patrol
General Administration Building
PO Box 42600
Olympia WA 98504-2600
(360) 596-4000

Or utilize our WSP Directory to locate the address and telephone number of WSP offices across the state.

Your written comments will be treated in the same manner as those received by electronic mail (see above).

The Washington State Patrol is committed to providing the highest level of law enforcement services to our citizens and stakeholders. Thank you for recognizing the efforts of a WSP employee.

WSP Complaint Process

The Washington State Patrol is committed to providing the highest level of law enforcement services to our citizens and stakeholders. To that end, an obligation exists to our employees, the department, and the citizens of the state of Washington to investigate allegations of misconduct or substandard performance.

The Patrol accepts complaints against itself and any of its employees and will investigate all accepted complaints to the appropriate disposition. A complaint may be given to the agency by any means.

A complaint is defined as:

  1. An allegation of circumstance(s) amounting to a specific act or omission which, if proven true, would amount to employee misconduct; or

  2. An expression of dissatisfaction with a policy, procedure, practice, philosophy, service level, or legal standard of the agency.

A disagreement over the validity of a traffic infraction or criminal citation is not a complaint. Such disagreements should be directed to the proper court having jurisdiction in the matter.

Complaints can come from either an external or internal source and may be accepted from:

  • Individual aggrieved person
  • Third party
  • Governmental agency
  • Employing agency
  • Notice of civil claim
  • Human rights complaints

Further information regarding the Washington State Patrol Complaint Process may be obtained by calling the Office of Professional Standards at (360) 704-4220.

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