Looking for information about your utility service?
The Commission’s Consumer Affairs Division can
help you find the answers. Every day changes occur in
utility services, technology and public policy that
affect you, the consumer. Timely information enables
you to take advantage of new utility services and programs,
avoid the pitfalls of scams, and become a smart consumer
when it comes to paying bills and getting the best service
from your utility.
The Consumer Affairs Division can assist you in many
ways. In addition to providing you with up-to-date information
about your utility service and changes in the utility
industry, we can help resolve disputes between you -
the consumer - and regulated utility companies and utility
service providers including electric, natural gas, telephone,
water, sewer and steam providers. We can also provide
you with other valuable information. The Consumer Affairs
Division:
- acts as a mediator to help resolve disputes between
customers and regulated utility companies
- assists you in setting up payment plans for your
utility bill
- provides rules and regulations governing utility
companies
- provides information about public hearings and how
you can participate
- provides information regarding Commission proceedings
- provides tips on energy conservation
While the Consumer Affairs Division can assist you
in many ways, please be aware that we do not provide
direct financial assistance for bill payment. The Commission
does not regulate providers of cable service, cellular
service or paging services, propane gas providers, heating
oil companies, or internet service providers. Additionally,
the Commission does not have jurisdiction over co-operative
or municipal utilities.
Even though changes in New Hampshire laws have reduced the way some telephone companies are regulated, the NHPUC Consumer Affairs Division may still be able to assist you in resolving your complaint with your telephone service provider.
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