Course Title: COACH for Success: How to Hold Performance Conversations Like A Pro
Course Description: COACH for Success: How to Hold Performance Conversations Like A Pro describes the role of the supervisor/manager as coach, discusses how coaching can lead to an increase in job performance, and provides a model and processes for providing effective coaching. The course includes sample effective coaching discussions between managers and employees.
Location: Online
Schedule: 24 hours a day, 7 days a week
Estimated Time to Complete Course: .75 hours
Agency/Vendor Sponsor: ODNI
Technical Help: You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
- See the list of Troubleshooting Tips.
- Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
- Or you can email a support request to support@golearnportal.org.
Course Content Contact: Ann Quigley,
annq@dni.gov
If you need assistance printing a course completion certificate, send an email to support@golearnportal.org OR refer to Technical Help (above).
Cost: Free
Method: Online
HR Technical Competency: Performance Management
General Competency: Interpersonal Skills, Oral Communication, Problem-Solving, Decision-Making, Reasoning
Leadership Competency: Conflict Management, Team Building, Developing Others, Human Capital Management, Accountability
Roles: 
Technical Specialist; 
Advisor; 
Strategic Partner; 
Leader
Proficiency Level: Intermediate
NOTE: In order to take this course, you must
Log In. If you do not have an HR University account,
please
create an account with your current federal email address.
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