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GENERAL CONTACT INFORMATION

REQUESTS FOR PROTECTED HEALTH INFORMATION

If the patient-inmate is requesting his or her PHI prior to release from prison and the authorization has been received by the institution’s Health Records Department, reviewed, and forwarded to Mental Health provider for approval (if applicable), the Health Records Department Release of Information (ROI) staff will copy the requested health care documents. The copied documents will then be noted in the disclosure log, given to the patient-inmate, and a Trust/Withdrawal Receipt and Receipt of Copies will be signed by the patient-inmate upon receipt of copied documents.

If the patient-inmate is requesting his or her PHI after being released from prison, the authorization will be sent to the Health Records Center where the paper-based health record (chart) resides. The Authorization for Release of Information will be reviewed to ensure all required elements are documented on the form, and sent to the Mental Health provider for approval (if applicable). If documents have been scanned into the eUHR Viewer, the Health Records Center ROI staff will print the requested documents from the eUHR Viewer, and will copy requested documents that are in the paper-based UHR. The printed and copied documents will be sent to the patient-inmate.

With exceptions as required by law, an external direct health care provider can request patient-inmate PHI without an authorization. However, an Authorization for Release of Information (Form 7385) should be completed as soon as possible. The documents will be copied and/or printed and forwarded to the requester.

If this is an emergent condition for which an external provider is requesting patient-inmate PHI, an authorization is not required; the requested documents can be sent via email or fax to the requesting provider.

MENTAL HEALTH AND DENTAL INQUIRIES

PRESS/LEGISLATIVE INQUIRIES

CDCR PRESS OFFICE

CONTRACT & VENDOR INQUIRIES

CAREER OPPORTUNITIES

INMATE HEALTH CARE INQUIRY LINE

The California Correctional Health Care Services maintains an Inmate Health Care Inquiry Line to enable members of the public, employees, and families of inmates to report concerns regarding the medical care provided to inmates by the California Department of Corrections and Rehabilitation. In most instances, concerns should be reported to the warden or chief medical officer before using the Inmate Health Care Inquiry Line.

Callers may leave a voice mail message containing the details of their concerns, and be assured that the California Correctional Health Care Services will review all reported medical care issues. Providing a written statement of concerns is most helpful, as this will assist the California Health Care Services in quickly identifying the issues, conducting any necessary research, and providing a prompt response.

Those individuals who submit issues of concern will receive a written response within the guidelines of the Confidentiality of Medical Information Act (California Civil Code § 56 et seq.), which requires written authorization by the patient to release medical information. Patients must sign an Authorization For Release of Health Care Records to permit release of medical information to any individual, including family members. This form is available in the medical offices at all institutions.

To contact the California Correctional Health Care Services by mail, write to:

Or send a fax to (916) 691-2406 to the attention of the Controlled Correspondence Unit.

MEDICAL RELEASE FORMS

Authorization for Release of Information

DOCUMENT ACCESSIBILITY

If you need one of our documents in an alternate format as a disability-related accommodation, please contact (916) 323-2495 or email Lifeline@cdcr.ca.gov with your request. We will promptly provide you with an accessible version.