U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
 
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance
(760)380-1111

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill
(760)380-3127

Patient Advocacy
(866) 957-9224 Option 4

WACH Ombudsman
(760) 380-9889
The WACH Army Wellness Center at the Resiliency Center
Physical Address:
Fort Irwin Army Wellness Center
1st Street & Inner Loop Road. Bldg. 127
Fort Irwin, CA, 92310
Business Hours:
Monday thru Friday 7:30 a.m. - 4 p.m.
Closed for lunch daily noon to 1 p.m.
Closed Sat., Sun. and Holidays
Contact Information:
Main Desk:
COM) +1(760) 380 - 7375
DSN) (760) 380 - 7375
Social Media:
Visit our Facebook page for all things
wellness inside and outside Fort irwin:

www.facebook.com/awcfortirwin




Expanded hours to accomodate afternoon appointments
Open to the community and conveniently located in the Resiliency Center, one block from the hospital main facility, this new state-of-the-art Army Wellness Center (AWC) is designed to help Army community members (Soldiers and retirees, their families, and Army civilians) on Fort Irwin to live longer and healthier lives. Testing, primary prevention, preventing disease and injury before they occur, is key to refocusing Army medicine from a healthcare system to a system for health

Modern equipment, programs and services for a better, healthier life

The new wellness center will offer metabolic testing, fitness assessments, health programs, wellness coaching, massage chairs and a number of other health and fitness services. Such services outside post normally cost thousands of dollars but are made available at no charge to the Fort. Irwin community!

Visit our Facebook page for all things wellness inside and outside Fort Irwin:

www.facebook.com/awcfortirwin

Helpful wellness links and resources:

The Army Performance Triad Program

“Choose My Plate” Informational Campaign

Academy of Dieticians “Eat Right” Program

The HRC Operation Supplement Safety Campaign

What Army Health Looks Like: The Pocket Guide

Shoe Buyers Chart

National Library of Medicine

USA Physical Fitness School

University of Iowa Virtual Hospital

Virtual Naval Hospital

Health Finder

Shoe Store Listings (California)

Common Injury Self Care and Education

Hooah4Health APFT Training Schedule


About the Fort Irwin Resiliency Center
Our partner for wellness on Fort Irwin

The Fort Irwin Resiliency Center offers no-cost CrossFit classes, group and individusl tailored fitness programs, rock climbing certification, weight training, saunas, Fit Foods and (coming in 2016) hot and cold hydro therapy tubs and chiropractic services.


Improving Your patient experience: APLSS, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.

In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH survey card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.

APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.

Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.