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Knowledge Center

The Knowledge Center assists customers with usage of DSS-managed industrial/personnel security-related systems/applications Industrial Security Facilities Database (ISFD), National Industrial Security Program (NISP) Central Access Information Security System (NCAISS), Office of Designated Approving Authority (ODAA) Business Management System (OBMS), (system access inquiries only) and Security Training, Education and Professionalization Portal (STEPP). The Knowledge Center also provides Electronic Questionnaires for Investigations Processing (e-QIP) user support (for Industry e-QIP initiated via Personnel Security Management Office for Industry (PSMO-I)) and responds to inquiries regarding personnel or facility security clearances.

The Knowledge Center is closed on weekends and all federal holidays.

When calling (888) 282-7682, customers will hear the following menu options:

  • 1 - Account Lockouts and Passwords- Office Hours: 8:00AM to 6:00PM Eastern Time
  • 2 - Personnel Security Inquiries to include e-QIP - Office Hours: 8:00AM to 5:00PM Eastern Time
  • 3 - Facility Clearance Inquiries - Office Hours: 8:00AM to 5:00PM Eastern Time
  • 4 - OBMS
  • 5 - STEPP/CDSE - Office Hours: 8:00AM - 4:00PM Eastern Time
  • 6 - Industrial Policy International - Please select the following link for after hours information regarding NISP Policy and International issues: http://www.dss.mil/isp/policy_programs.html
  • 7 - Industrial Policy -Please select the following link for after hours information regarding NISP Policy and International issues: http://www.dss.mil/isp/policy_programs.html

E-mail

Fax

(571) 305-6015

Mailing Address

OCIO - Knowledge Center
Russell-Knox Building
27130 Telegraph Road
Quantico, Virginia 22134

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