| Physical Address: |
Weed Army Community Hospital
Room 343,
Bldg.170, Inner Loop Road
Fort Irwin, CA 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 TRICARE: 800-874-2273
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| Operating Room |
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We proudly offer elective, same day outpatient surgical procedures in our operating rooms. If you require ambulatory surgery and would like to avoid going into the city, we encourage you to discuss your options for having your procedure here at the WACH.
The Operating Room is a 3-room suite that supports elective outpatient surgery for the following surgical specialties: Ear/Nose/Throat Surgery, General Surgery, Gynecology, Urology, Hand Surgery, Ophthalmology, Oral Surgery, Orthopedics, Pediatric Dentistry, Podiatry, Vascular, Plastic Surgery
The Operating Room performs over XXX cases per month using 3 rooms per day. Case length depends on the complexity of the surgical procedure.
The mission is to serve active duty, retirees, family members, and specially designated patients.
The population age range is from infants greater than 3 months to the geriatric patient.
Patients are scheduled for surgery through their referring surgeons assigned to the WACH.
Important Information
Surgical patients need to call Same Day Surgery XXX-XXX-XXXX to make a pre-admission appointment before surgery to complete necessary paperwork, testing, and receive instructions about their procedure and the surgery process. Patients also need to call Same Day Surgery after 2 p.m. the day before surgery to find out their arrival time to the unit the day of surgery. The telephone number to Same Day Surgery is XXX-XXX-XXXX. Following surgery, patients will recovery in the Post-Anesthesia Care unit and return to the Same Day Surgery unit.
Surgical patients must have a responsible adult to escort and transport them home following their surgery or the case will be cancelled.
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| Improving Your Patient Experience: APLSS, ICE and the WACH Customer Survey Card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH Survey Card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital Commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care a the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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