U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
 
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance
(760)380-1111

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill
(760)380-3127

Patient Advocacy
(866) 957-9224 Option 4

WACH Ombudsman
(760) 380-9889
The Shuttleworth Dental Clinic on Fort Irwin
Shuttleworth
Physical Address:
Shuttleworth Dental Clinic
171 Inner Loop Road
Fort Irwin, CA, 92310
Business Hours:
Monday-Friday: 7:00 a.m.-4:00 p.m.
Sick Call: 7:00-9:30 a.m.
Inprocessing: Mon.: 1:00 p.m.
Tues. & Thurs.* : 3:00 p.m.

*Closed last Thursday of the month
for unit training.

Closed on federal holidays and
on selected training holidays.
Contact Information:
Front Desk:
COM:(760)380-3166 / 3173
DSN:470-3166 / 3173

Dental Clinic One
Physical Address:
Bldg 478, 3rd and G Street
Fort Irwin, Ca 92310
Business Hours:
Monday-Friday: 7:00 a.m.-5:00 p.m.
Sick Call and exams 7:00-11:30 a.m.
Inprocessing: 7:00-10:00 a.m.
Contact Information:
Front Desk:
COM:(760)380-3284
DSN:470-3284
The Shuttleworth Dental Clinic
The Shuttleworth Dental Clinic on Fort Irwin provides all facets of general dentistry and specialty care offered only to active duty service members. Procedures performed include examinations, cleanings (prophylaxis), preventive services (fluoride, sealants, instruction), tooth fillings (restorative), root canals (endodontics), gum disease treatment (periodontics), crown and bridge, as needed, extractions (oral surgery), removable dentures, as needed and referral for complex oral rehabilitation, as needed. Remember, dental coverage is separate from Tricare's medical coverage. Your dental coverage is based on who you are.

For more information go to Tricare Dental Care Frequently Asked Questions (FAQ)


Dental Clinic One: orthodontic and pediatric dental services available only.
Serving Soldiers and thier families on Fort Irwin

Monday-Friday: 7:00 a.m.-5:00 p.m.

Sick Call and exams: 7:00-11:30 a.m.

Inprocessing: 7:00-10:00 a.m.

Improving your patient experience: APLSS, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.

In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH or DENTAC survey card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH and the Shuttleworth Dental Clinic on Fort Irwin. All ICE comments, complimentary or critical regarding these facilities are seen by the respective commanders with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.

APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the Shuttleworth Clinic. The survey consists of 24 questions.

Completing the survey gives you, the patient, the opportunity to have your voice heard by DENTAC leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.