| Physical Address: |
Dr. Mary E. Walker Center
170 Inner Loop Rd, Room 102
Fort Irwin, CA, 92310
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| Business Hours: |
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Monday-Friday 8:00 a.m. - 3:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
(Fax) 760-380-4876 or
Office (COM) 1-866-460-5305
(Fax) 760-380-4876
CLICK HERE to contact the Fort Irwin WACH Patient Advocate
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| Your Patient Advocate on Fort Irwin |
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Your Patient Advocate at the Weed Army Community Hospital wears many hats. In her central role as your representative in the hospital she assists you (and any authorized beneficiary) to obtain appropriate responses to inquiries and complaints concerning services authorized and performed at the MEDDAC.
Ms. Glynis Johnson, the Patient Advocate on Fort Irwin is a highly trained professional who serves as your point of contact when you have minor, serious, or potentially serious grievances or complaints, or when you need assistance in obtaining information or services. She ensures that each patient's situation is closely looked at to ensure that their needs - and those of their family members - are clearly understood and responses are appropriate and made in a fair, timely manner. Ms. Johnson acts as a liaison within all facets of the hospital, Fort Irwin Garrison and the greater community.
Your Advocate as Benefits Advisor (BCAC)
Acting as your Benefits Advisor the advocate counsels beneficiaries regarding the various TRICARE programs and other related issues, i.e., Tricare Prime, Remote, Senior Prime, Dental, Federal Employee Health and Benefits Program, and National Mail Order Pharmacy. In her role as Benefits Advisor your advocate ensures you recieve up-to-date health benefit information and serves as beneficiary advocate and problem solver, providing dedicated service to Military Health System beneficiaries.
Your Advocate as Debt Collection Assistance Officer (DCAO)
Your Patient Advocate also assists beneficiaries in determining the validity of collection agent claims/negative credit reports received for debts incurred as a result of medical/dental care under the Tricare Programs, and takes all measures necessary to help resolve such issues.
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| United Health Military & Veterans (TRICARE) 877-988-9378 |
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Register Online at the Beneficiary Web Enrollment site at
United Healthcare/TRICARE
in order to:
• Access information on referrals and authorizations
• Make enrollment payments online
• View Claims status and deductible information
• Check benefits eligibility and status
• View and update a personal profile
Note: To begin the registration process select "BENEFICIARIES" from the three choices highlighted in green and follow the steps to conclusion.
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| Metropolitan Life (MetLife) |
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Three easy ways to enroll
www.uhcmilitarywest.com
in order to:
MetLife is proud to offer the Tricare Dental Program (TDP) to active duty family members and National Guard and Reserve members and their families. Take advantage of the cost effective dental coverage and convenience of having access to thousands of MetLife network locations. Join the 1.9 million military members who already protect their smiles and save on out-of-pocket costs with the TDP. Learn more about the benefits of the TDP so you can be better prepared for the unexpected.
• Online: Enroll Now on the Beneficiary Web Enrollment site
• By Mail: Enrollment/change authorzations document
• Py Phone: COM) 866-957-9224 or (DSN) 470-3114
Note: Use MetLife TDD/TTY Service for the Hearing Impaired 1-855-MET-TDP3 (1-855-638-8373)
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| MHS Notice of Privacy Practices (Click image to enlarge):: |
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| Patient Rights (Click on image to enlarge): |
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| Improving your patient experience: APLSS, ICE and the WACH customer survey card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH survey card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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