| Physical Address: |
Weed Army Community Hospital
Dr. Mary E.Walker Center Front Desk
Bldg. 170, Inner Loop Road
Fort Irwin, CA 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 Tricare: 800-874-2273
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| The WACH Patient Referral Office |
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The Referral Management Office is responsible for facilitating the referral process for all Active Duty Service members and TRICARE Prime beneficiaries enrolled in the Weed Army Community Hospital.
Starting the referral process
If a routine referral is necessary, your Primary Care Manager (PCM) will enter your Referral into the computer system. If you wish to see a particular provider or go to a specific facility or clinic, please ensure that your PCM includes this information in the referral. *All referrals for Active Duty Service Members must be reviewed and approved by the Health Center Commander before being forwarded for authorization.
Making a specialty appointment
When you receive your letter of authorization, please follow the instructions in the letter to book your appointment with the network provider. You are only authorized to receive care from a network provider unless your authorization letter specifically states otherwise. When booking your appointment with the specialist, please reconfirm that the provider is a TRICARE network provider. You will be billed for your care under the Point of Service Option if you choose to seek care outside of the network or without authorization.
Additional care provided by a specialist
If your specialist orders additional services, procedures, or follow-up visits, and this care is not included in your authorization letter, the specialist must request authorization for the additional care. If the services are available at the WACH, the care will be delivered here. It is always a good idea to verify that an authorization is in place before going to your appointment. You may always contact the Referral Management Office to verify authorization.
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| Improving your patient experience: APLSS, ICE and the WACH customer survey card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH survey card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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