| Physical Address: |
Weed Army Community Hospital
Dr. Mary E. Walker Center, Room 100
Bldg. 170, Inner Loop Road
Fort Irwin, CA, 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 Tricare: 800-874-2273
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| Pediatric Clinic |
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Welcome to the WACH Pediatric Clinic, where we are honored and proud to care for the children of our military families.
At the WACH our focus is to create an optimal healing and wellness environment while working as a team with our military families. By focusing on our patients first through a partnership approach with the family, we aim to provide primary health care that is accessible, family centered, coordinated, comprehensive, continuous, compassionate and culturally effective.
Our clinic consists of two highly skilled and trained professional teams - Gold Team and Blue Team - and has pediatricians and nurse practitioners who care for about 9,000 infants, children, and adolescents enrolled to Tricare Prime at Fort Irwin. Building on the traditional face-to-face office visit, we offer a broad range of access options including same-day appointments, enhanced telephone communciation (T-Con) and secure email communication through Relay health.
| Pediatrics most Frequently Asked Questions (FAQ): |
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What ages are seen?
3 days to 18 years
Are walk-in services available?
Walk-in services are available from Mon - Fri: 7:30 a.m. to 3:30 p.m., for routine immunizations including flu shots. We DO NOT offer walk-in appointments, please call to schedule an appointment.
How can my child obtain a school/sports physical?
If your child has had a recent physical within the past year, please simply bring in your physical forms with your parent portion filled out and we will complete the paperwork required for the school or sport. If it has been more than a year since your child’s last physical, please call XXX-XXX-XXXX to schedule an appointment 30 days before the physical is due.
Do I need an appointment to get paperwork/forms filled out?
No, in most cases paperwork can be dropped off at the front desk to be filled out as long as the patient has had a physical/well exam within the past 11 months. EFMP or Overseas forms require an appointment..
How can I obtain an "Over the Counter" (OTC) card to pick up free medications at the Pharmacy?
You can walk-in to the clinic Mon - Fri: 7:30 a.m. to 2:30 p.m. and ask to speak to the Registered Nurse to obtain an OTC card. Instructions on what medications and services are available with this card will be reviewed by the Nurse.
What happens if central appointments tells me that there are no more appointments available?
Central Appointments (866-957-9224)) will send a Telephone Consult to the team Registered Nurse (RN). The RN will call you back within 2 hours to assess your medical needs.
What do I do if I need medical care after clinic hours?
After 4:30 p.m., Mon - Fri / Weekends / Holidays, patients assigned to the WACH can call the on-call provider at XXX-XXX-XXXX). No emergency services are available. For emergencies, dial 911 or go directly to the closest ER.
How often do I need to have an appointment for asthma or ADHD?
Patients on medication for asthma or ADHD need to make follow up visits every 6 months for updates and medication refills.
Is there somebody that my child can talk to if they are having difficulty coping with various issues?
Yes, located in the Pediatric Clinic is a Behavioral Health Consultant who will assist your child with learning positive ways to cope and adapt to the unique stressors of being a military child, from learning stress management techniques that will improve their self confidence and communication skills to creating wellness goals so they can start developing healthy habits that will stay with them throughout their life. Ask your PCM for an appointment.
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| Improving your patient experience: APLSS, ICE and the WACH customer survey card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH survey card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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