| Physical Address: |
Weed Army Community Hospital
Room 623
170 Inner Loop Road
Fort Irwin, CA 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 TRICARE: 800-874-2273
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| The WACH Physical Therapy Department |
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The physical therapy department evaluates and provides treatments for a variety of problems including pre/post-operative care, chronic or acute injuries to the spine, muscles and joints.
First time appointments
Patinets should contact the Physical Therapy/Ortho front desk at 380-6862, or central appointments 380-3124. The PT department is a specialty clinic and patinets must be referred to the clinic by a health care provider. Referrals generally take 2-3 three days to be approved.
Helpful Links for our Patients:
The Army Performance Triad Program
“Choose My Plate” Informational Campaign
Academy of Dieticians “Eat Right” Program
The HRC Operation Supplement Safety Campaign
What Army Health Looks Like: The Pocket Guide
Shoe Buyers Chart
National Library of Medicine
USA Physical Fitness School
University of Iowa Virtual Hospital
Virtual Naval Hospital
Health Finder
Shoe Store Listings (California)
Common Injury Self Care and Education
Hooah4Health APFT Training Schedule
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| Improving Your Patient Experience: APLSS, ICE and the WACH Customer Survey Card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH Survey Card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital Commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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