U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
 
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance
(760)380-1111

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill
(760)380-3127

Patient Advocacy
(866) 957-9224 Option 4

WACH Ombudsman
(760) 380-9889
Department of Radiology at Weed Army Community Hospital
Physical Address:
Weed Army Community Hospital
Department of Radiology
170 Inner Loop Rd, Room 422
Fort Irwin, CA 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:00 p.m.
Closed Thursdays 2:00 p.m. - 3:00 p.m.
Closed on Federal Holidays & Selected Training Holidays

Emergency Radiology Services: Available 24/7 through Emergency Department
Contact Information:
Front Desk:(760)380-3133/3135
Fax:(760)380-7296
Radiology
Welcome to Department of Radiology at Weed Army Community Hospital. We are committed to providing outstanding diagnostic imaging services to members of the Fort Irwin and Yuma Proving Ground communities. Our imaging technologists are highly trained and highly skilled, and they look forward to serving our patients.
Services
Diagnostic X-Ray

Diagnostic x-rays are on a walk-in basis. Appointments are not necessary. Emergency orders, such as STAT exams and ASAP exams, have precedence over routine exams. Examinations are only performed with a provider referral. Radiology can perform all types of diagnostic x-ray examinations.


Fluoroscopy

Fluoroscopy examinations require an appointment. While they can be scheduled for any business day, we generally preform these examinations on Tuesday. Examinations are only scheduled with a provider referral. Radiology can perform most types of fluoroscopy examinations.


Computed Tomography (CT)

CT examinations require an appointment. For patient safety, all CT exams are reviewed by the supervising radiologist prior to scheduling. Appointments can be made approximately 24 hours after your provider enters the order in the system. Radiology can perform most types of CT examinations.

Magnetic Resonance Imaging (MRI)

MRI examinations require an appointment. Examinations are only scheduled with a provider referral. Radiology can perform most types of MRI examinations.

Ultrasound

Ultrasound examinations require an appointment. Examinations are only scheduled with a provider referral. Radiology can perform most types of ultrasound examinations.




Improving Your Patient Experience: APLSS, ICE and the WACH Customer Survey Card.
Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.

In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH Survey Card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital Commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.

APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.

Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.