| Physical Address: |
Weed Army Community Hospital
170 Inner Loop Road
Fort Irwin, CA, 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 Tricare: 800-874-2273
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| The Soldier Center Medical Home on Fort Irwin |
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Welcome! The Fort Irwin Army Medical Center welcomes you to a new method for health care management—the Army Patient Centered Medical Home. Each of the patients enrolled in our Medical Home is assigned a Primary Care Manager (PCM) who helps them define goals and achieve improved health. Scroll down the page to learn about the many services offered..
The PCMH is a team-based model, led by a physician, which provides continuous, accessible, family-centered, comprehensive, compassionate and culturally-sensitive health care in order to achieve the best outcomes. The model is based on the concept that the best healthcare has a strong primary care (PC) foundation with quality and resource efficiency incentives. The PCMH is a departure from previous, traditional healthcare models because it focuses on the “whole person” concept, preventive care and early intervention and management of health problems rather than on high-volume, episodic, over-specialized and inefficient care. A PCMH practice is responsible for all of a patient’s healthcare needs and for coordinating/integrating specialty healthcare and other professional services.
Continuity of Care: Seeing your PCM at every visit is important to establish the provider-patient relationship that is the cornerstone of patient centered care. We will make every effort to give you appointments with your PCM. If for some reason your PCM is not available, you will see another provider from your Medical Home team who will have access to your medical record and be committed to honoring the plan of care you and your PCM have agreed upon.
The five facets of the WACH Patient Centered Medical Home:
Comprehensive:
The goal of the PCMH is to care for the whole patient: acute and chronic medical needs, preventative services, mental health care, social services and readiness issues.
Patient Centered:
The PCMH allows the patient’s goals to be the driving force of their care, truly reflecting the needs, preferences and goals of service members, retirees and their families.
Coordinated:
The PCMH finds resources, coordinates appointments and assures that information flows freely across multiple settings and between various members of the Medical Home and the patient.
Accessible:
Today’s patients are busy with jobs and family responsibilities and their time is valuable. The APCMH helps them avoid the need for a clinic visit by offering alternative ways (such as secure e-mail and telephone contact) to communicate with the PCM and Medical Home.
High Quality:
The APCMH model includes a commitment to evidence-based medical care with proven best outcomes. Provider practice, staff member performance and facility processes are regularly reviewed for quality and safety.
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| Improving Your patient experience: APLSS, ICE and the WACH customer survey card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH survey card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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