| Physical Address: |
Weed Army Community Hospital
Bldg. 166, Inner Loop Rd., Room 245
Fort Irwin, CA, 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 TRICARE: 800-874-2273
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| The Weed Army Community Hospital Surgical Ward |
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No one looks forward to a stay in the hospital, but when it is necessary, the professional compassionate staff at the Weed Army Community Hospital is ready to provide top-notch healthcare to you and your family. Our diverse staff offers over half a century of combined experience from all areas of the world. Military families have unique circumstances and we play a unique role in the lives of Soldiers and their families alike. If a Soldier's family is not close by, we do everything possible to provide them with the support needed for your recovery. Our vision is to "Treat Patients Like Family"
We provide patients the best care and outcomes possible. By utilizing a multi-disciplinary team of health professionals, we can ensure a quick and successful recovery for our patients, with the combined resources of a world-renowned health system, cutting-edge technology and gold standard nursing and preventive medicine practices, WACH patients are assured that they're receiving the best care possible.
Our nursing staff understands the many factors that affect patient health and recovery, and our nurse-to-patient ratio enables our nursing staff to focus on total health: physical, emotional and mental needs in order to reduce anxieties and a promote quicker recoveries.
We believe that families play an integral part in the healing process, and encourage family members to become involved in the patient's care whenever possible.
Our staff takes a multi-disciplinary approach to problem solving and are strong advocates of fully informing the patient through every step of their treatment. The WACH actively supports and is fully committed to the Patient Bill of Rights and our role in promoting Soldier Readiness.
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| Improving Your Patient Experience: APLSS, ICE and the WACH Customer Survey Card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH Survey Card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital Commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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