| Physical Address: |
Weed Army Community Hospital
Room 000
170 Inner Loop Rd
Fort Irwin, CA 92310
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| Business Hours: |
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Monday-Friday 7:30 a.m. - 4:00 p.m.
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| Contact Information: |
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114
Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305
24/7 Tricare: 800-874-2273
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| Telehealth Services - Better living through technology |
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The Regional Telehealth Department at for the WACH is located in the dr. MEWC Center and supports the development and implementation of telehealth
services for the surrounding community and patients in the WACH footprint.
Patient care via telehealth is an innovative solution to connecting geographically
separated patients at outlying clinics and specialty care providers at the WACH.
High-quality, comprehensive specialty care is maintained via
the use of video-teleconferencing technology and advanced medical devices
such as otoscopes, stethoscopes, and general exam cameras.
Referrals to see specialty care providers via telehealth can
be obtained from Primary Care Providers and/or by self-referral.
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| Improving your patient experience: APLSS, ICE and the WACH customer survey card.
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Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.
In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH Survey Card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital Commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.
APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.
Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.
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