Product Data Reporting and Evaluation Program: Reporting Tools: Customer Feedback

Purpose: The Feedback Function allows users to give suggestions, or comments, either positive or negative, for different aspects of the PDREP application. This function also allows the user to identify technical issues or potential enhancements to the PDREP team for action.

General Procedure: When the customer has a request or information to relay to the PDREP team, a feedback form is completed. Each feedback form is categorized by: Type of request (Enhancement, Record request, IT request, Technical help) and processed accordingly. Program enhancement requests are reviewed by the PDREP Configuration Management Board. Here, the request is discussed, prioritized and funding requirements determined, if required. If approved, the feedback is assigned and reviewed with the requestor for verification of request. The customer requirements are documented, programming changes are made and implemented in a test environment. The changes are tested and finally released to the production environment.

Creating Feedback: The feedback link can be accessed from any PDREP application screen. Users will need to complete the required feedback fields, select the appropriate application and provide a detailed narrative of the problem. The user may add attachments for supporting documentation before saving the feedback. Saving the record will submit the record for processing.