Customers seeking assistance with technical mailpiece design questions can reach a Mailpiece Design Analyst (MDA) directly by calling the MDA Customer Service Help Desk. Contacting a Mailpiece Design Analyst Important Links
Mailpiece Design Analyst Customer Service Help Desk Open Line for Mailers Services Provided by MDAs
Provided the MDA has the information needed, MDA Customer Service Help Desk Tickets will be created for the customer within 24 hours. MDAs will attempt to provide a resolution to the customer within 48 hours. If the MDA cannot offer a resolution, they will provide updates of their progress to the customer every 48 hours. MDA Customer Service Help Desk Ticket/Reference Numbers To expedite your request regarding NEW inquiries, please provide the following:
Helpful tips and links for generating Reply Mail Artwork:
For questions concerning business mail preparation, acceptance, or permit information, mailers should consult with their local Post Office® or Business Mail Entry Unit (BMEU) where they hold their permits and deposit their mail. You can locate the phone number and address of your District Business Mail Entry Office for assistance by clicking on the following link: District Business Mail Entry Locator. We value your feedback. Please take a moment to answer a short survey regarding your MDA Customer Service experience. The survey will only take 5 to 10 minutes and will help us to improve customer service. Click Here to begin the survey. We look forward to hearing from you! Contact Information:
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Upcoming 2017 Releases Click here for weekly Incorrect Scanner Configuration Report Click here for 2015 Network Consolidations Click here for Mail Processing Current and Future Operating Plan Click here for Network Rationalization Service Standard Analysis Click here for Plants with Remittance Mail Documents Click here for Customer Letter regarding 2015 Network Consolidations Click here for the new Service Type ID information page Service Hubs – Mail Prep and Entry Presort Reference Data Issue Log FAST Enhancements September 25, 2016 IV Overview and Mail Tracking Data Migration Process Getting Started with Full-Service Intelligent Mail
PostalOne! Contingency Plan For mailers unable to submit electronic information, click here for the PostalOne! Contingency Plan. |
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