RIBBS - USPS National Customer Support Center

What is Penalty Mail?
The term penalty mail refers to Official Mail, sent by U.S. government agencies, relating solely to the business of the U.S. government, that is authorized by law to be carried in the mail without prepayment of postage. For this standard, agencies are departments, agencies, corporations, establishments, commissions, committees, and all officers and authorities of the U.S. government authorized to use penalty mail.

Franked Mail is Official mail from Members of Congress sent without prepayment of postage and bears instead either a written or printed facsimile signature or a specified marking.

OMAS has Four Feeder Systems:

PostalOne/eVS- (Electronic Verification System)
EMRS- (Electronic Marketing Reporting System)
NCMS- (National Customer Management System)
NMATS- (National Meter Accounting & Tracking System)

Note- If any agency uses PME (Priority Mail Express), then the charges will flow through EMRS to OMAS or via EVS to OMAS.

Important Updates – January 2015:

IMpb Summary for Federal Agencies – Requirements effective January 25, 2015 for all packages, Certified Mail and Registered Mail
Federal Register Notice for IMBP requirements

Official Mail Resources

DMM Section 703 (archived)
Postal Bulletin October 4th 2012 – See pages 15-16 for Entering Business Reply Mail for Official Mail and a list of OMAS Agency Names and Agency Codes
OMAS Permit Types: OMAS Imprint (OI), OMAS Metered (OM) OMAS Business Reply Mail (OB), OMAS Postage Due (OD), OMAS Return Service (OR)
OMAS questions: i.e. transaction not recognized, reset OMAS reporting password, yearly estimates via 1952. Send an email to OMASHQ@usps.gov
Contact PostalOne! HelpDesk Phone: 800-522-9085 or eMail PostalOne!

Industry Alerts
The Industry Engagement and Outreach team is committed to providing communication, interaction, and education for the mailing industry. They value our industry mailing partners and encourage you to take advantage of the following outreach and engagement opportunities.

To subscribe or unsubscribe from the Industry Alert mailing list, please contact IndustryAlert@usps.gov

Meters and PC Postage

PC Postage Information

Authorized providers of Postage Meters-contact information included

Provider	Phone	Internet
Data-Pac Mailing Systems Corp.	800-355-1755	www.data-pac.com
Hasler Inc.	800-995-2035	www.haslerinc.com
Francotyp-Postalia Inc.	800-341-6052	www.fpusa.net
Neopost Inc.	800-624-7892	www.neopostinc.com
Pitney Bowes Inc.	800-322-8000	www.pitneybowes.com
Endicia.com (PSI Systems)	800-576-3279	www.endicia.com
Stamps.com	888-434-0055	www.stamps.com

Stamps and Shipping

Business Mail Entry

Electronic Verification

Electronic Verification (eVS) is available with OMAS or CAPS
Contact the CAPS Service Center or eMail the CAPS Service Center

Phone: 650-377-1334
7:00 AM until 4:00 PM PST

General Services Administration (GSA)

Contact Information:

Contact PostalOne! Help Desk at 800-522-9085 or postalone@usps.gov

Help with MIDS, CRIDS, BCG, etc.

Send an email to OMASHQ@usps.gov for specific OMAS questions.
Mailpiece Design Assistance call 855-593-6093, or send an email to MDA@usps.gov.
For questions regarding Full-Service requirements, please contact the PostalOne! Help Desk at 800-522-9085 or email your questions to fullservice@usps.gov.