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Service Management
AMS Policy Section 1.2.3Service organizations and program offices bring together the key stakeholders and specialists necessary to plan, obtain, manage, and sustain assigned services throughout their service life.
What Must be Done
Determine what capabilities must be in place now and in the future to meet agency goals and the service needs of customers.
Capture results in the FAA budget, Enterprise Architecture roadmaps, and service organization operating plan.
Manage research, investment and operational assets to optimize service delivery.
Who Does It
Service team or program office in the ATO.
Services directorate or program office in the other lines of business.
Who Approves
Key Outputs and Products
- Service needs in the FAA budget
- Service shortfalls in an enterprise architecture roadmap
