The PCC Workshops were developed to provide Postal Service™ business customers with information about postal products, services, and tools to help them grow their business as well as improve mail quality. The workshops are suitable for all PCC educational events and can be used to create a customized professional certificate program. If you are interested in learning more about these workshops, please contact your nearest PCC.
Corporate Information
The United States Postal Service® is an independent establishment of the Executive Branch of the United States Government. It operates in a businesslike way. Learn more about the Postal Service and its vision for the future and its essential role in the nation's history.
Postal Tools
NEW! Full-Service Intelligent Mail Options for Small Business (October 2016)
This presentation will answer the following questions:
- What is Full Service?
- How Full Service Benefits the Customers?
- How do Customers get started using Full Service?
- What are the components of the Intelligent Mail Barcode for a Full Service Mailpiece?
- What is Electronic Documentation?
- How do Small Businesses find Certified Software Vendors to assist them with entering their mail into the USPS?
Full-Service Intelligent Mail Options for Small Business notes
Full-Service Training (July 2016)
Full-Service sets the stage for the streamlined acceptance of commercial mailings. By submitting mailings as Full-Service both the Postal Service and the mailer benefit from achieving end to end visibility into the mailpieces as they move from acceptance into processing. This presentation covers everything you need to know about full-service mailings.
Full-Service Training – Speakers notes
PostalPro (June 2016)
This presentation will cover how and why we've begun the redesign of the RIBBS website and what to expect over the next few months as PostalPro transitions from its beta state. You will be given the opportunity to participate in the PostalPro beta site and provide valuable feedback.
PostalPro – Speakers notes
PostalPro informational video (WMV/18.5MB)
Updated: Secure Destruction (May 2016)
Secure Destruction is a fairly new service offered by the Postal Service to reduce the amount of undeliverable as addressed First-Class™ letter mail that is currently being returned to sender. This workshop will cover how to enroll in the program and address the benefits to your company from participating in the Secure Destruction service.
Updated: Secure Destruction – Speakers notes
New! Secure Destruction Industry Information Sheets
Digital Solutions (January 2016)
This presentation will review what the USPS Digital Solutions team is doing to implement digital identity services, digital security products and digital applications to support USPS products and services.
Digital Solutions – Speakers notes
Business Mail 101 (December 2015)
If you are a first-time mailer or want a refresher course on commercial mail, this workshop will help you understand your mailing options and help you make the right choice for your business.
Business Mail 101 – Speakers notes
Mailing and Shipping Products & Services
NEW! Share Mail (November 2016)
Like referral marketing, Share Mail is a Single-Piece First-Class Mail product that allows a business to send/distribute an offer or promotional information to its customers that can be forwarded to other individuals through the mail. This workshop covers required program elements, examples, pricing and payment options, and information on enrollment for the Share Mail program.
Share Mail – Speakers notes
Connecting Customers to Digital Experiences with Physical Mail (July 2016)
With technology advances, there is a tremendous opportunity for us all to shift how direct mail is perceived and used in the customer experience. We'll showcase how Direct Mail integrates with other media channels, and how it's proving its resilience—and relevance—as the backbone channel that delivers.
Connecting Customers to Digital Experiences with Physical Mail – Speakers notes
UPDATED! Political Mail: Insights and Opportunities for 2016 (May 2016)
This workshop will cover the insights and opportunities in the $12 billion business of political campaigns, and in particular how direct mail has a critical role in being a central part of a campaign's communications plan.
Political Mail: Insights and Opportunities for 2016 – Speakers notes
2016 Mailing Promotions (April 2016)
This workshop will cover the 2016 Mailing Promotions & Incentive Programs being offered by the Postal Service. We'll also take a look at trends and innovations helping keep mail relevant and dive deeper into how to grow the value of mail.
2016 Mailing Promotions – Speakers notes
Rethink Catalogs as a Part of Your Marketing Mix (February 2016)
Catalogs remain a foundational and powerful marketing channel. When paired with digital marketing strategies, they help create powerful and memorable customer experiences that can drive sales and increase the value of your consumers. This workshop will cover how you can incorporate catalogs into your marketing mix.
Rethink Catalogs as a Part of Your Marketing Mix – Speakers notes
Designing Mail for Success (December 2015)
This presentation provides you with the technical specifications for designing the following forms of mail: Cards, Letters and Flats.
Designing Mail for Success – Speakers notes
Lithium Battery and Hazardous Materials (November 2015)
The United States Postal Service works closely with federal and international agencies to keep the mail safe for its customers, its employees, and the modes by which it will be transported. Get tips here that will help keep the mail safe.
Lithium Battery and Hazardous Materials – Speakers notes
Every Door Direct Mail (October 2015)
In this presentation you will learn about the benefits of Direct Mail as a marketing channel and how to start reaching every address in the neighborhoods around you with the EDDM online tool.
EDDM – Speakers notes
Rethink Shipping (September 2015)
The Postal Service's shipping offerings are a great way for business customers to gain a strategic advantage in the marketplace. This presentation focuses on how businesses can achieve predictability, security, convenience, and value when shipping with the U.S. Postal Service.
Rethink Shipping note pages
Power of Mail (September 2015)
Marketers spend $44.5 billion annually on direct mail campaigns and it's easy to see why: A 2012 study by Exact Target magazine found, 65% of consumers have made a purchase as the result of a Direct Mail piece. In this presentation, you will learn how to use direct mail to acquire and retain customers.
Power of Mail note pages
Hold for Pickup (September 2015)
This PCC Workshop-in-a-box provides you with an overview of the Hold For Pickup service. Some of the topics included in the presentation are hold for pickup channels, mail class availability, extra services and additional features and service at Retail.
COD Including the New EFT Option (September 2015)
This PCC Workshop-in-a-box provides you with an overview of the most recent changes for Collect On Delivery (COD). Some of the topics covered include access channels, mail class availability, fees, and the Electronic Funds Transfer (EFT) Process.
USPS Returns (August 2015)
This workshop provides you with an overview of the US Postal Service's return solutions. Topics covered includes an overview of the returns market and opportunity, recent and upcoming changes, the returns portfolio, Bulk Parcel Return Service and online tools.
Pickup Services (August 2015)
This workshop-in-a-box provides you with an overview of the USPS Pickup Services.
Topics covered include:
- Eligible Products
- Service on USPS.com
- Scheduling a Pickup on USPS.com
- Bulk File Upload Package Pickup
- Scheduling Pickup On Demand on USPS.com
- Editing a Pickup Request on USPS.com
Extra Services Overview (July 2015)
This workshop provides you with an overview of the extra service changes that took effect May 31, 2015. Some of the extra services covered are Registered Mail, Certified Mail, Insurance and USPS Signature Services.
2015 USPS Mailing Promotions (June 2015)
This workshop provides you with up-to-date information regarding the 2015 USPS Mailing Promotions. You will be able to view the promotional calendar, learn how to qualify and register for promotions, and receive an overview of each promotion. There is also a sneak peek of the new Irresistible Mail book.
2015 USPS Mailing Promotions note pages
Intelligent Mail
Leveraging the NCSC RIBBS Site (September 2015)
The RIBBS® website provides a wealth of information on Intelligent Mail Services, Address Quality Management, Business Mail Acceptance and many other important topics to mailers. This workshop-in-a-box provides you with an overview of how to easily navigate the RIBBS website to find information pertinent to you.
Leveraging the NCSC RIBBS Site note pages
For the most up-to-date information on Intelligent Mail, please use the following link https://ribbs.usps.gov/index.cfm?page=intellmaillatestnews. This site includes presentations, access to web conference recordings and other related links. The bar tab to the left on this link provides information on Business Customer Gateway, barcodes encoder and decoder, and much more.
PCC Webinars
NCOALink® vs. ACS™ - Which is Best? (May 15, 2014)
This webinar was presented in collaboration with USPS Address Management. The webinar compared the strengths and benefits of the two major Move Update products. NCOALink (National Change-of-Address Linkage System) provides change-of-address (COA) information before your mail is produced while the ACS (Address Correction Service) provides either COA or reason for nondelivery information after you mail.
Accessing and Understanding Mail Quality Reporting - Mailer Scorecard (May 13, 2014)
This webinar was presented in collaboration with Mail Entry and Payment Technologies - Business Mailer Support. The webinar provided an in-depth and detailed presentation regarding the newest Intelligent Mail report, called Mailer Scorecard. The presentation also discussed how to access this report - as well as others currently available - and took a deep dive into how to identify and investigate issues that arise within Full Service mailings.
FAQs Document (June 2014)
Summary of the questions and answers from the Accessing and Understanding Mail Quality Reporting (Mailer Scorecard) Webinar.
Thinking Inside the Box...Creative Event Planning Strategies for PCCs (April 29, 2014)
Manage Your PCC
The Value of PCC Membership (July 2016)
This presentation gives you all of the information you need to communicate the value of the PCC network to potential members. This workshop contains eight testimonials from PCC members who have used their PCC membership to grow, learn, network and make lasting friendships.
The Value of PCC Membership – Speakers notes
Keeping Your PCC Strong After the Good Times Pass (September 2015)
Everything runs great when the PCC is exciting and everyone is motivated and working together... but what happens after the good times pass? How do you get everyone running on all cylinders again? This presentation will answer these questions and provide some helpful tips to keep your PCC thriving.
Keeping Your PCC Strong After the Good Times Pass – Speakers notes
Database Management for Executive Board Members (June 2015)
Building and maintaining an accurate mailing list for your PCC is essential to maximizing participation and increasing membership. The Database Management for Executive Board Members workshop-in-a-box provides helpful tips for your PCC database administrator to implement.
Database Management for Executive Board Members note pages
Topics covered include:
- Benefits of purchasing a mailing list
- Important information to include in your PCC membership database
- Value of National Change of Address product
